- Proactively contact customers by phone and email to follow up on overdue invoices and secure payment commitments.
- Prioritise collection activity based on ageing, customer risk, payment history, and business impact.
- Maintain accurate collection notes, promised payment dates, dispute status, and follow-up actions in the ERP/collections system.
- Escalate high-risk accounts, unresolved disputes, and repeated non-payment issues to management in a timely manner.
- Analyse, research, and coordinate resolution of internal or external issues preventing customer payment, working with Order Management, Sales, Legal, and other relevant teams.
- Document and communicate collection status on all accounts on a weekly basis, or as needed, to the management team with recommendations on how issues should be resolved.
- Build and maintain professional relationships with customers to encourage timely payment and effective issue resolution.
- Maintain customer contact lists, internal and external contacts, and customer/payment history.
- Generate AR ageing reports and other ad-hoc reports as required.
- 5 years’ previous experience in a multinational company in a customer collections role.
- Excellent verbal and written communication skills in English; a second language would be advantageous.
- Excellent telephone presence: professional and courteous, with the ability to foster strong relationships with internal and external customers.
- Highly organised with strong attention to detail.
- Ability to establish a daily work routine and prioritise tasks to ensure maximum daily collection efforts.
- Proficient in all MS Office applications; Excel is essential.
- General knowledge of accounting and finance.
- Proficiency in ERP software is required; Oracle experience is preferred.
- Due to the nature of the workload during peak seasons, such as year end and quarter end, there may be periods in which time off cannot be guaranteed.
- Must be a motivated self-starter with a proactive personality who is able to work independently or as part of a team.
Please Note:
'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Skills Required
- At least 5 years of experience in a customer collections role at a multinational company
- Excellent verbal and written English communication skills
- Professional telephone presence and relationship-building abilities
- Strong organizational skills and attention to detail
- Ability to prioritize daily collection activities and manage workload independently
- Proficiency in Microsoft Office applications
- Essential proficiency in Microsoft Excel
- General knowledge of accounting and finance
- Proficiency in ERP software
- Oracle experience
- Ability to work during peak year-end and quarter-end periods when time off may not be guaranteed
- Motivated, proactive self-starter able to work independently and collaboratively
Ribbon Communications Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ribbon Communications and has not been reviewed or approved by Ribbon Communications.
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Healthcare Strength — Healthcare coverage is presented as comprehensive alongside access to an Employee Assistance Program and global wellness initiatives.
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Leave & Time Off Breadth — Time off is described as generous, including standard PTO and a paid Global Day of Service for volunteering.
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Wellbeing & Lifestyle Benefits — Hybrid work and flexible schedules are emphasized, with wellbeing programming positioned as part of a broader support offering.
Ribbon Communications Insights
What We Do
Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. To learn more about Ribbon visit rbbn.com.
