Field Training Manager

Are you looking for a place where you can bring your industry expertise and passion for teaching to develop the next generation of home service professionals?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
 

Bring your experience and be empowered to innovate.

As a Field Training Manager on the Mr. Rooter Plumbing team, a typical day for you will include:

• Providing initial and follow-up training for franchise business owners, their office staff, and their technicians on all matters pertaining to field operations.

• Planning, developing, and maintaining technical training programs, manuals, and multimedia aids to meet industry standards and brand goals.

• Collaborating with the Mr. Rooter team to develop brand strategies, analyze training effectiveness, and build relationships with vendors and suppliers.

• Researching, testing, and evaluating new products and equipment for field effectiveness before rolling them out to the franchise system.

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience:

  • A minimum of five (5) years of hands-on experience in the plumbing, electrical, HVAC, or a similar service industry.

  • Two (2) or more years of experience in a training, teaching, or instructional design role.

  • Prior franchise experience is preferred.

• Skills:

  • Excellent leadership, communication, and presentation skills, with the ability to interact comfortably with franchisees, technicians, and corporate personnel.

  • Strong writing and record-keeping ability for developing training manuals and reports.

  • Knowledgeable about standard industry practices, emerging technologies, and business decision strategies like cost analyses.

  • Proficiency in Microsoft Word, Excel, and PowerPoint.

  • Extremely organized, team-oriented, and able to work well under pressure.

• Education:

  • High School Diploma or General Education Degree (GED) is required.

  • An Associate or Bachelor’s degree is preferred.

• Schedule / in-office requirements:

  • This position requires up to 30% travel to franchise locations.

  • When not traveling, this role follows a hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.

  • Our office locations are at:

    • 500 E John Carpenter Fwy, Irving, TX

    • 1010 N University Parks Drive, Waco, TX

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience

• Schedule: Full-time, Monday - Friday

• Benefits: Check out our benefits offerings here:

  • Neighborly Benefits (flimp.live)

• Financial Benefits:  Equity and bonus opportunities

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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