Field Training Manager

Job Description:

Job Title: Field Training Manager

Position Summary:

The Field Training Manager (FTM) is responsible for driving operational excellence, ensuring compliance, and delivering world-class training experiences across assigned locations. This role partners closely with General Managers, Regional Operations Directors, Ops Excellence, HR Business Partners (HRBPs), and Support Center teams to facilitate training programs and validate consistent execution of brand standards.

The FTM serves as a cultural and compliance ambassador, empowering leaders and teams to deliver exceptional guest experiences while developing operational expertise in both Front-of-House (FOH) and Back-of-House (BOH) environments.

Key Responsibilities:

1. Training Delivery & Facilitation

• Conduct engaging, high-impact training sessions for managers and team members in assigned locations/regions.
• Lead FOH and BOH training for menu rollouts, new initiatives, and updated operational standards.
• Facilitate leadership development sessions
• Serve as the subject matter expert for operational systems, guest experience training, and company tools.
• Develop location/region-specific training plans, adapting content to meet team needs while maintaining brand consistency.

• Ensure readiness for large-scale initiatives such as menu refreshes, technology launches, and brand campaigns.

2. Performance Coaching and Collaboration

• Partner with cross-functional teams including L&D, HRBPs, and Ops Excellence to ensure alignment on training priorities and compliance standards.
• Coach managers on improving operational knowledge, guest service skills, and leadership capabilities.
• Provide ongoing feedback and insights on team performance, training effectiveness, and compliance gaps.
• Maintain a close feedback loop with RODs to share insights from the field.
• Serve as a brand and compliance ambassador, reinforcing company values and driving a culture of FUN, excellence, and accountability.

3. Operational Excellence, Compliance & QA

• Conduct regular compliance and quality assurance (QA) assessments during store visits, ensuring adherence to:
  • Food safety and sanitation standards
  • Responsible alcohol service
  • OSHA and safety protocols
  • Labor and wage & hour laws
  • Certification requirements (e.g., ServSafe, alcohol permits)
• Partner with RODs and HRBPs to review compliance gaps and implement action plans to address deficiencies.
• Validate execution of training programs through observations, checklists, and team assessments.
• Monitor guest experience metrics (e.g., OSAT, retention, and sales performance) and use insights to improve training and compliance practices.
• Ensure consistent execution of company policies, procedures, and brand standards to protect the Guest, Team Members, and the business.

Qualifications:

• 3+ years in multi-unit training, learning & development, QA, HR, or field operations roles, preferably in hospitality, retail, or restaurant environments.
• Strong background in FOH and BOH operational leadership within restaurants or entertainment-focused brands.
• Proven success in facilitating training programs.
• Strong project management skills with the ability to manage multiple timelines and priorities.
• Remain accountable for high personal and professional standards of conduct.
• Excellent time management and organizational skills.
• Uses sound judgement and has strong decision-making skills
• Comfortable working in a fast-paced, high-growth environment.

• Exceptional facilitation and presentation skills, both in-person and virtual.
• Ability to influence without authority and build strong relationships with RODs, GMs, and field team members.
• Knowledge of compliance best practices in food safety, OSHA, wage and hour, and RAS.
• Proficient in Workday, Microsoft 365, and digital training tools.
• Highly collaborative, with excellent interpersonal and communication abilities.
• Ability to gather feedback, analyze data, and make continuous improvements.
• Position is based in DFW market

Salary Range:

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We are an equal opportunity employer and participate in E-Verify in states where required.