Field Technician

Are you customer-focused, detail-oriented, and skilled in PARCS and troubleshooting? Flash is seeking a dedicated Field Technician to provide regional onsite support and exceptional service to our clients within a specific area. In this role, you will be a crucial part of the Flash Support Services team, responsible for a range of tasks from installation oversight to complex problem-solving on various equipment types. This position is perfect for those who excel in communication, enjoy ticking tasks off their checklist, and thrive in providing top-notch customer service while managing multiple priorities in the field. Join us to make a tangible impact in the dynamic world of parking technology solutions!

What You'll Do:

• Manage installations under the guidance of the Project Manager, fully leveraging internal and partner relationships to understand each project's scope and nature.
• Commission and test all aspects and functionality of Flash equipment upon installation completion.
• Service, troubleshoot, and resolve issues, ensuring all hardware, systems, and equipment are tested and working properly before leaving clients' locations.
• Complete commissioning documents, provide onsite hardware client training, and handle other necessary communications related to the project and team.
• Make final terminations, including low voltage control and network wiring connecting to the units/devices.
• Ensure clients are fully educated and trained on the use and maintenance of all hardware, systems, and equipment.
• Be familiar with various gate manufacturers and model/types to successfully program multiple variations per project nature and scope.
• Develop understanding of FlashParking software solutions, capabilities, and installations, including a solid grasp of FlashParking hardware and associated troubleshooting techniques.

What You Bring:

• Strong professional business ethics, including building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving.
• Ability to work autonomously in an uncontrolled environment, like a parking garage.
• Comfort using hand tools and a multimeter.
• Experience with troubleshooting methodologies and quality testing.
• Strong focus, extreme attention to detail, and skilled in troubleshooting.
• Strong written and verbal communication skills.
• Proficient in MS Office suite, with Salesforce experience being a plus.
• You are an over-communicator with great customer service skills.

Qualifications:

• Bachelor’s Degree, Associate's Degree, or a Technical School Certification in a related field (or equivalent education), plus experience in customer support, project coordination, or account management.
• General experience with low and high voltage wiring or commercial electrical knowledge.
• General knowledge of LAN/WAN networks and associated components.
• Experience communicating with colleagues and customers in a technical support environment.
• Ability to read, write, speak, and understand the English language in a business environment.
• PARCS experience, Access Control/CCTV experience, CompTIA A+, Network+ certifications are preferred.
• Experience installing local networks and working with relays is a plus.
• A valid U.S. Driver’s License.
• Ability to use a personal computer and proficiency with other Microsoft Office applications.

Join us in making a difference as we build our future. Flash is an equal opportunity employer dedicated to diversity, equality, and inclusion. We provide equal employment opportunities to all employees and applicants for employment. Flash prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.