Field Support Engineer I

Posted 9 Days Ago
Be an Early Applicant
Jacksonville, FL
3-5 Years Experience
Other • Real Estate
The Role
The Field Support Engineer I provides technical support and integration services for server, operating systems, hardware, storage, network, and virtualization infrastructure. Responsibilities include optimizing local infrastructure, participating in department-wide projects, managing IT asset compliance, troubleshooting and diagnosing issues, and conducting technical training.
Summary Generated by Built In

Job Summary:

The Field Support Engineer I is responsible for engineering, second-level technical support, technology integration services for all aspects of Field server, O/S, hardware, storage, and network and virtualization infrastructure. Participates in team initiatives while simultaneously participating in multiple IT/Business project efforts. Incumbent at this level has a knowledge of fundamental concepts, practices, and procedures. Works under limited supervision and/or on routine assignments, the problems of which can be resolved with defined guidelines and parameters.

Primary Job Responsibilities

  • Uses basic knowledge of technology and desktop operating systems to provide and implement developed solutions for division-specific needs. Plans, coordinates and schedules all aspects of IT for new community startups, moves and closures.
  • Works with senior technical team members to optimize local infrastructure components to meet performance requirements. Participates in department-wide projects and the support turnover process. Interfaces with all levels of the division-based hierarchy and all IT functional groups. Must provide exceptional customer service and translate technical concepts for non-technical audiences.
  • Participates in internal initiatives for the implementation, use, and improvement of processes, procedures, guidelines, and metrics for infrastructure systems.
  • Manages ordering and disposal of assets including compliance with Legal Holds processes. Responds to escalated alerts and cases from the Technical Support Center (TSC) and Data Center Operations (DCO) teams to resolve simple to moderately complex issues. With guidance, performs site-based troubleshooting and diagnostics gathering as needed. Participates in on-call support.
  • Provides basic technical training on IT-sponsored applications following a provided curriculum. Implements internal initiatives for the improvement of field-based processes. Serves as the primary integration point among centralized corporate infrastructure processes and field locations.
  • Other duties as assigned.

Management Responsibilities

  • Not applicable

Scope

  • Decision Impact: Individual
  • Department Responsibility: Single
  • Budgetary Responsibility: No
  • Direct Reports: No
  • Indirect Reports: No
  • Physical Requirements: Not applicable

Required Education/Experience

  • Bachelor's degree in Computer Information Systems or equivalent experience required
  • Minimum of 3 years of experience in supporting Microsoft products and related technologies.
  • Relevant certifications such as Microsoft Certified Professional (MCP) preferred
  • Ability to travel up to 40% required

Required Licensing, Registration and/or Certifications

  • Not applicable

Required Skills/Knowledge

  • Experience in developing client and/or supplier relationships is preferred
  • Basic knowledge of troubleshooting server, wide area networking (WAN), local area networking (LAN) and virtual infrastructure preferred
  • Exceptional analytical skills
  • Good written and verbal communication skills
  • Proficiency with MS Office / MS Office 365 tools including Word, PowerPoint, Excel, Outlook, OneNote, SharePoint


PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

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Top Skills

Microsoft
The Company
HQ: Atlanta, GA
4,724 Employees
On-site Workplace
Year Founded: 1950

What We Do

PulteGroup, Inc. (NYSE: PHM), based in Atlanta, Georgia, is one of America’s largest homebuilding companies with operations in more than 40 markets throughout the country. Through inspired employees, exceptional customer service, superior operational execution, and a foresight for the future, we can build incredible places where people can live their dreams. We are committed to providing work that moves you, trust that empowers you, and a company that brings you pride and opportunities to grow. We are proud to be recognized as one of Fortune’s 100 Best Companies to Work in 2021, Fortune’s Best Workplace for Women in 2020, and certified as a Great Place to Work 2019-2021.

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