Application Support Engineer

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Project Work - Responsible for the planning and execution of migrating applications. This person will partner with US and Enterprise technology teams to deliver on technology activities required for migrating each application. Provide technical guidance concerning business implications of technology projects. Modify, enhance and/or create solutions to meet business requirements. Analyze proposed application designs and provide feedback on potential gaps. Review, plan, test and implement system upgrades and enhancements. Plays integral role on project teams producing quality and timely deliverables. 30% of the time, the role is responsible for engaging technology teams to size and estimate project deliverables.

Troubleshooting and Technical Skills – Work closely with key business and technology partners to ensure that business and internal client impact issues are well understood, addressed, and resolved. Utilize Incident and Problem Management to effectively resolve issues/incidents and find root cause. Participate in Major Incidents and Disaster Recovery events completing tasks and collecting evidence.

Systems Implementation and Maintenance - Lead and/or coordinate technical research, design, configuration, testing and integration of cross functional, multi-platform application systems. Perform application changes utilizing the change management process. Ensure adherence to all regulatory and information security standards and policies are maintained in all aspects of the application management. Plan and implement certificate creation/renewals as needed. Review system patches and updates by vendor to ensure minimal system impact. Perform testing of solutions prior to moving to production.

Relationship Management - Build strong relationships and partnerships with technical team members, clients, vendors, and peers. Lead discussions, listen and ask the right questions to ensure needs and issues  are identified and recommend/implement solutions. Express oneself and communicate with others verbally at an advanced level; recognizing that verbal communication is more than just language - it includes tone, style, and structure.

Work Arrangement: At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll work in a hybrid environment with the expectation to be onsite at least 2 days per week while the other days may be remote. 

How you will succeed

• Minimum of 3 to 5 years of experience in an application support role, 1 to 3 years of business experience in banking. Experience as a Tech PM is a plus.

• Experience with using ITIL Change, Incident and Problem management processes.

• Coordinating the production support needs.

• Responsible for documentation such as deficiencies, deviations, application flow diagrams, SCM plans, etc.

• Problem solving, critical thinking and decision-making skills required.

• Experience with workflows, forms and/or reports

• Familiarity with public cloud services such as Azure.

• Understanding of Privileged Access Management and Privileged Identity Management concepts.

• General understanding of networking concepts.

• SQL query writing would be nice to have.

• File integration experience would be nice to have.

• Validate and submit responses to requests for information from audits.

• Embrace and advocate change.

• Influential, relationship management and networking, inspiring outcomes by sharing expertise.

• Digitally savvy; innovative, embrace evolving technologies; easily adapt to new tools and trends.

• Solid collaborator: Support and mentor intermediate analysts

• Preferred Formal Education: Bachelor’s Degree or equivalent experience.

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $110,000.00 - $120,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.”

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 10th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Application Development, Applications Programming, Applications Support, Emerging Technologies, IT Strategic Planning, Mentoring Staff, Project Management Technology, Work Collaboratively