Field ServiceTechnician

Position Summary:
We are seeking an experienced and motivated Senior Field Service Technician to support the installation, maintenance, and troubleshooting of industrial water treatment systems at customer sites. This role is hands-on and customer-facing, with a focus on mechanical, electrical, and diesel-powered systems. Technicians will serve as key representatives of Xylem in the field—ensuring systems are operating safely, efficiently, and reliably, while delivering outstanding service and maintaining a strong safety culture.

Xylem is looking for mechanically inclined professionals who are passionate about hands-on work and problem-solving. Individuals with experience in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction are strongly encouraged to apply. If you’re driven by innovation, service, and making a real impact, this is an opportunity to bring your skills to a purpose-driven team that’s solving water to create a more sustainable world.

Key Responsibilities:

• Conduct field service activities, including diagnostics, maintenance, repairs, and troubleshooting of mechanical, electrical, and diesel systems

• Deliver and set up equipment/materials at customer sites as needed

• Proactively identify and resolve safety issues involving company- and customer-owned equipment

• Maintain accurate documentation of service activities, inspections, and customer interactions

• Promote a culture of safety, performance, and continuous improvement

• Ensure proper care, handling, and maintenance of company tools and equipment

• Work independently or collaboratively as part of a project team, depending on scope

• Communicate professionally with customers and internal stakeholders

• Participate in planning and safety meetings and adhere to all company policies and procedures

• Travel as needed, including overnight stays, based on business needs

Qualifications & Experience:

• High school diploma or equivalent required

• 2–5 years of relevant technical or field service experience, preferably in industrial or commercial water systems or similar environments

• Prior experience with diesel engines, mechanical systems, or electrical troubleshooting strongly preferred

• Experience working in field-based roles or remote environments

• Strong technical aptitude in mechanical, electrical, or diesel systems (specific to business unit)

• Ability to work independently with minimal supervision

• Excellent customer service and communication skills

• Proficiency in Microsoft Office and smart devices

• Demonstrated critical thinking and troubleshooting ability

• Strong organizational and documentation skills

• Commitment to safety, continuous improvement, and performance excellence

• Ability to obtain TWIC, DISA, and other customer-specific clearances

• Passport eligibility for cross-border work is a plus

• Class A CDL preferred or willingness to obtain

Travel Requirements:

• Up to 25% travel required, including overnight stays depending on project location

Compensation:
The estimated salary range for this position is $26 to $29 per hour. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits program, including medical, dental, and vision plans (available on your first day), a 401(k) with company contribution, paid time off and paid holidays, paid parental leave, tuition reimbursement, career development and advancement opportunities, wellness programs, employee recognition, and discount programs.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation