Field Services Specialist

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for performing random and/or assigned field investigations, observations and provider relations support at the direction of the Network Operations or the Provider Relations leadership.

This role...

• Schedules field work in collaboration with organizational leadership.

• Performs scheduled and random visits to healthcare facilities and contracted transportation providers to verify level of service; provider's adherence to contract standards for drivers and vehicles; and provider's on-time performance.

• Maintains train-the-trainer certification for Passenger Assistance.

• Attends random or scheduled training sessions being conducted by third party trainers to ensure trainers are maintaining the CTAA/NSC instructional standard.

• Makes determinations that a trainer is not meeting the desired goals of the CTAA/NSC training programs, notifies internal leadership and will work to create an appropriate action plan.

• Provides oversight of driver and attendants participation in and compliance with the organization's prescribed training curriculum as outlined in the Safe Driver Program.

• Supports network digitization, platform utilization and other market specific initiatives.

• Performs other duties as assigned.
  We are looking for looking individuals with the following:

• High School Graduate or General Education Degree (GED)

• Two (2) plus years field service experience.

• Transportation and/or vehicle maintenance experience preferred.

• Current certification from the CTAA and NSC is a plus

• Sensitivity & Safety and Defensive Driving is a plus

• Prior audit experience and/or knowledge of Medicaid guidelines a plus
• Ability to train drivers and attendants using Modivcare prescribed training curriculum
• Basic knowledge of assigned state along with ability to read and follow maps
• Ability to follow complex instructions
• Must be flexible to work a variety of work schedules/hours
• Must be willing and able to travel locally 75%+ within assigned state
• Ability to work independently with minimal supervision
• Must be self-motivated and possess superior time management skills
• Proficient in Microsoft Word, Excel and Outlook
• Must have a valid driver's license
• Must be able to pass DMV record check
• Driving record must remain in compliance with the organization's driver qualification standards
• Must be able to use a hands-free mobile phone

Pay Range: $18.81 - $25.40

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]