Field Performance Advisor

Grow with us
Location: Athens, Ohio.
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
About this opportunity:
Advisor (FPA) is responsible for driving optimal performance and continuous improvement among our Suppliers by engaging in regular site visits to consult and engage directly with Suppliers to correct real-time discrepancies and identify ways to improve crew effectiveness, tool utilization, and quality.
The FPA will utilize their knowledge and expertise to consult with Suppliers and develop process improvements that can be integrated across sites and markets throughout the country The FPA role will partner directly with market Suppliers as a representative of Ericsson to share feedback, recommendations, and work closely with various support groups to implement more efficient and standardized ways of working.
What you will do:

• Review and analyze site performance metrics, including but not limited to, cycle time, close out package (COP) first time right, (Job Hazard Assessment) JHA compliance, Ericsson tool utilization, build quality, and customer specific requirements.
• Based on site review and analysis, identify Supplier performance areas in need of improvement, provide feedback on site performance metrics to Territory Director and Suppliers, and partner with Suppliers to correct, adapt, and respond to the feedback.
• Engage with suppliers on-site to conduct root-cause analysis of performance deficiencies, troubleshoot problems, and ensure that Suppliers correct real-time discrepancies related to safety and construction.
• Strategically plan daily and weekly site and supplier visits to achieve key targets and drive overall market performance, considering suppliers' KPIs, performance, current needs, etc.
• Act as an internal partner for Ericsson's Senior Construction Managers and Project Management teams to review and evaluate market-level on-site requests, such as supporting customer meets, site access, and validating construction drawings, to support in project completion.
• Based on performance metrics, identify, design, and develop process improvements for Supplier's site construction process, as well as advancements to Ericsson tools to increase efficiency and quality, collaborating with the Automation teams to develop new tools and adjust current tools to increase Supplier's efficiency.
• Based on market-level findings, work with other Field Performance Advisors around the country to identify systemic problems and propose cross-market improvements.
• Collect and report on supplier performance data for deployment process changes and new process trials to support business cases for new features or changes to ways of working.
• Build strong relationships with market Suppliers to foster a culture of continuous improvement and two-way feedback between Ericsson and Supplier.
• Ensure Suppliers have a clear understanding of, and adhere to, Ericsson and customer processes, methods, and tools that apply to sites assigned to Suppliers in market.
• Continuously improve and provide feedback on Ericsson and customer specific information and training for accuracy in delivery performance via Site Tracker and Power Bi-domain metrics.
• Support Governance for quarterly Supplier business reviews (QBR), report on findings in the field concerning supplier performance and actions taken and recommendations for improvement; responsible for field-related actions from QBRs.
• Entrepreneurial & innovative thinking.
• Performs at a high level with minimal supervision in a fast paced and fluid work environment.
• Proactively analyzes issues, identifies problems, and makes sound decisions.
• Ability to collaborate and partner with Suppliers for successful delivery.
• Ability to understand performance metrics and analytics and identify areas of improvement.
• Excellent planning & organization skills.
• Strong leadership and consultative skills.Strong ability to effectively communicate and work with cross-functional teams, diverse personalities, and professional skill levels.
• Strong verbal and written communication skills.Advocates and generates a positive work environment and culture that embodies Ericsson's core values.

The skills you bring:

• Market Project Team
• Customer Unit (CU)
• Customer Project Management
• Environmental Health & Safety (EHS)
• Ericsson Automation and Operational Excellence team
• People Function External:Customers
• Third Party Suppliers Qualifications and ExperiencesExperience with providing design solutions and guidance on order of operations.
• Strong knowledge of general construction processes & procedures.
• Experience in managing and directing general contractor suppliers, construction scope estimation, etc. (Civils, Ground, L&A, Backhaul, Maintenance Work).
• Knowledge of and ability to enforce Ericsson and customer construction and quality standards.
• Ability to interface with customers, property owners, and other internal and external ancillary personnel as needed.
• Strong knowledge of contracts (leasing, vendor facing, customer facing) and financial acumen.
• Demonstrated ability to collaborate and develop positive relationships with suppliers or other external business partners.
• Experience leading or influencing teams to perform at their best.
• Strong understanding of applicable health and safety regulations impacting Ericsson and its suppliers in the local market.
• Completion of approved OSHA (Occupational Safety and Health Administration) 30-hour course for telecommunications industry.
• Previous experience working on Ericsson equipment portfolio is a plus.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Athens (OH) (Country/ City)
Job details: Implementation Management
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.