WorkWhile connects reliable hourly workers with great employers, creating a system where dependable people succeed. Our growing Field Operations Department supports on-the-ground execution for client sites across logistics, hospitality, manufacturing, and events.
As a Field Operations Senior Manager (FOSM), you will lead Field Operations Coordinators (FOCs) and their on-site Lead teams, ensuring our workforce operations meet performance, quality, and client expectations across multiple regions.
About the Role:
Location: New York, NY
Classification: Full-time, salary
The Field Operations Senior Manager is responsible for regional workforce execution and leadership development across multiple sites and FOCs. This role balances strategic oversight with hands-on operational management.
You'll lead the FOCs who manage Leads and workers, ensuring smooth execution, high client satisfaction, and a consistent standard of performance across all locations.
Key Roles and Responsibilities:
Leadership & Management
- Directly manage and mentor a team of 3-6 Field Operations Coordinators (FOCs) overseeing 30-60 Leads and their associated worker teams
- Provide leadership coaching and development for FOCs to build strong site management and client-facing skills
- Conduct weekly 1:1s with FOCs to review staffing metrics, challenges, and client updates
- Oversee regional shift coverage and ensure adherence to WorkWhile's operational standards
Operational Oversight
- Maintain accountability for regional site performance, including attendance, client satisfaction, and staffing coverage
- Partner with Recruiting and HR to forecast staffing needs and assist with hiring, onboarding, and W2 conversions
- Ensure FOCs have proper systems in place for attendance tracking, worker discipline, and escalation handling
- Review shift data, workforce metrics, and FOC performance to ensure operational excellence
- Identify process improvements and deploy solutions to enhance site reliability and client experience
Client Management
- Serve as the regional escalation point for client concerns and service-level issues.
- Develop strong relationships with key client stakeholders across sites.
- Ensure client requirements (e.g., attendance audits, safety procedures, training standards) are met or exceeded.
- Attend client meetings and provide monthly site performance reports.
Team Building & Lead Development
- Collaborate with FOCs to build and develop Lead pipelines-identifying top-performing workers and training them for promotion.
- Lead regular Lead Development Sessions across regions to reinforce operational and leadership standards.
- Oversee Lead performance metrics, attendance data, and training completion.
Strategic & Administrative Duties
- Partner with the Customer Operations Leader to set quarterly operational goals.
- Track key metrics (fill rate, attendance, client NPS, cost per staffed shift, and turnover).
- Build and maintain documentation for operational SOPs, client requirements, and communication flows.
- Support the rollout of new technology tools and standard practices across regional teams.
About you
- 4+ years of experience in field operations, logistics, staffing, or workforce management.
- 2+ years of people management experience (preferably leading multi-site teams).
- Proven success in client-facing operational roles.
- Strong problem-solving, time management, and interpersonal communication skills.
- Experience with workforce tracking tools, HRIS, or scheduling platforms.
- Willingness to travel to regional sites (approx. 30-50%).
- Bachelor's degree or equivalent experience preferred.
- Open to working weekend hours/some overnight hours.
Compensation: $90K-$100K
WorkWhile has a diverse, mission-driven, and supportive culture-we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we'd love to chat!
What the Team is Saying
WorkWhile Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is presented as strong for corporate roles with 100% employer-paid employee medical, dental, and vision premiums and generous family coverage. Platform workers also have free telehealth access and, for eligible W‑2 roles, an ICHRA allowance toward individual coverage.
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Leave & Time Off Breadth — Time off is broad for corporate employees with unlimited PTO and other leave provisions. Platform W‑2 workers also accrue paid sick time at one hour per 30 hours worked.
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Parental & Family Support — Parental leave is presented as generous for corporate staff, with 16 weeks for birthing parents and 12 weeks for non‑birthing parents. Family support also includes an onsite Mother’s Room.
WorkWhile Insights
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What We Do
WorkWhile is an AI-powered next generation labor platform that helps businesses in light industrial, hospitality, and events achieve over 90% fill rates and reduce no-shows through AI and predictive machine learning. We ensure seamless shift execution with trained, on-demand workers supported by on-site leads, real-time performance monitoring, and a robust accountability system. Our worker-first model boosts retention through benefits like next-day pay, telehealth, and free upskilling, while our platform delivers real-time analytics and dedicated support for every client. By combining flexibility, reliability, and deep insights, WorkWhile helps businesses scale efficiently and stay competitive.
Why Work With Us
WorkWhile is a technology platform with product and engineering at its core. Founded by alumni from Google, Meta, Yahoo, and Airbnb, continuous innovation is our strategy. We are an AI-native company that doesn’t just adopt new technologies, we operationalize them at scale to solve real business challenges.
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WorkWhile Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy allows workers to work flexibly - either in person in one of our four hubs (San Francisco HQ, New York, Seattle, Toronto), or remote. We encourage employees coming in person to come 2-3x per week.
