WorkWhile connects reliable hourly workers with great employers, creating a system where dependable people succeed. Our growing Field Operations Department supports on-the-ground execution for client sites across logistics, hospitality, manufacturing, and events.
As a Field Operations Senior Manager (FOSM), you will lead Field Operations Coordinators (FOCs) and their on-site Lead teams, ensuring our workforce operations meet performance, quality, and client expectations across multiple regions.
About the Role:
Location: New York, NY
Classification: Full-time, salary
The Field Operations Senior Manager is responsible for regional workforce execution and leadership development across multiple sites and FOCs. This role balances strategic oversight with hands-on operational management.
You'll lead the FOCs who manage Leads and workers, ensuring smooth execution, high client satisfaction, and a consistent standard of performance across all locations.
Key Roles and Responsibilities:
Leadership & Management
- Directly manage and mentor a team of 3-6 Field Operations Coordinators (FOCs) overseeing 30-60 Leads and their associated worker teams
- Provide leadership coaching and development for FOCs to build strong site management and client-facing skills
- Conduct weekly 1:1s with FOCs to review staffing metrics, challenges, and client updates
- Oversee regional shift coverage and ensure adherence to WorkWhile's operational standards
Operational Oversight
- Maintain accountability for regional site performance, including attendance, client satisfaction, and staffing coverage
- Partner with Recruiting and HR to forecast staffing needs and assist with hiring, onboarding, and W2 conversions
- Ensure FOCs have proper systems in place for attendance tracking, worker discipline, and escalation handling
- Review shift data, workforce metrics, and FOC performance to ensure operational excellence
- Identify process improvements and deploy solutions to enhance site reliability and client experience
Client Management
- Serve as the regional escalation point for client concerns and service-level issues.
- Develop strong relationships with key client stakeholders across sites.
- Ensure client requirements (e.g., attendance audits, safety procedures, training standards) are met or exceeded.
- Attend client meetings and provide monthly site performance reports.
Team Building & Lead Development
- Collaborate with FOCs to build and develop Lead pipelines-identifying top-performing workers and training them for promotion.
- Lead regular Lead Development Sessions across regions to reinforce operational and leadership standards.
- Oversee Lead performance metrics, attendance data, and training completion.
Strategic & Administrative Duties
- Partner with the Director of Field Operations to set quarterly operational goals.
- Track key metrics (fill rate, attendance, client NPS, cost per staffed shift, and turnover).
- Build and maintain documentation for operational SOPs, client requirements, and communication flows.
- Support the rollout of new technology tools and standard practices across regional teams.
About you
- 4+ years of experience in field operations, logistics, staffing, or workforce management.
- 2+ years of people management experience (preferably leading multi-site teams).
- Proven success in client-facing operational roles.
- Strong problem-solving, time management, and interpersonal communication skills.
- Experience with workforce tracking tools, HRIS, or scheduling platforms.
- Willingness to travel to regional sites (approx. 30-50%).
- Bachelor's degree or equivalent experience preferred.
- Open to working weekend hours/some overnight hours.
Compensation: $90K-$100K
WorkWhile has a diverse, mission-driven, and supportive culture-we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we'd love to chat!
Top Skills
What We Do
WorkWhile is an AI-powered next generation labor platform that helps businesses in light industrial, hospitality, and events achieve over 90% fill rates and reduce no-shows through AI and predictive machine learning. We ensure seamless shift execution with trained, on-demand workers supported by on-site leads, real-time performance monitoring, and a robust accountability system. Our worker-first model boosts retention through benefits like next-day pay, telehealth, and free upskilling, while our platform delivers real-time analytics and dedicated support for every client. By combining flexibility, reliability, and deep insights, WorkWhile helps businesses scale efficiently and stay competitive.
Why Work With Us
WorkWhile is a technology platform with product and engineering at its core. Founded by alumni from Google, Meta, Yahoo, and Airbnb, continuous innovation is our strategy. We are an AI-native company that doesn’t just adopt new technologies, we operationalize them at scale to solve real business challenges.
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