Field Operations Manager

Join Ecolab’s industry-leading Pest Elimination team as a Field Operations Manager.

As a Field Operations Manager, you will develop and lead a team of Service Specialists who provide pest detection, elimination, and prevention solutions to restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes, and other commercial establishments. Within the team, you will be responsible for leading district initial services, ensuring service excellence, pursuing sales opportunities, and performing quality assurance visits.

What’s in it For You:

• Receive a company service vehicle for business use

• Access to best-in-class resources, tools, and technology

• Grow your income as you drive district profitability

• Thrive in a company that values a culture of safety

What You Will Do:

• Lead a team of 8-10 Service Specialists responsible for managing day and night routes, ensuring service excellence and compliance with applicable regulations and laws.

• Take an active role in hiring, evaluating, and developing associates to become the next leaders at Ecolab, emphasizing customer retention, growth of existing accounts, and maintaining a high level of customer satisfaction.

• Ensure your team of service specialists achieves their financial and service delivery goals.

• Seek sales and new business opportunities.

• Coordinate initial services, maintain inventory, and conduct quality control visits.

• Build and maintain relationships with clients within the market.

• Be an advocate for safety and ensure your team upholds strong safety practices and values.

Position Details:

• The candidate must live in the Saint James and Montego Bay areas

• The route includes from Montego Bay to Negril

• Schedule: Monday-Friday, 8am - 6pm (saturday y sunday on call)

Minimum Qualifications:

• High school diploma or equivalent (desirable - university degree)

• 3 years supervisory or team leadership experience in a field support or service-related industry

• Ability to work night shifts as needed.

• Ability to obtain pest control certification and/or the required business license according to state/local law.

• Valid and current driver's license.

• Proven track record of meeting customer needs, delivering quality services, and achieving business objectives.

• Exceptional communication and organizational skills with an aptitude for implementing change initiatives.

• Strong decision-making and problem-solving skills when handling challenging situations in a fast-paced environment.

• Previous experience in value-added sales and/or generating new accounts.

• Previous budget and P&L responsibilities.

• MS Office for presentations and verification of progress/metrics.

• Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)

Preferred Qualifications:

• Bachelor’s Degree

• Proven record of meeting customer needs, quality service delivery and meeting business objectives

• Exceptional communication and organization skills with aptitude to implement change initiatives

• Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment

• Prior experience in value added sales and/or new account generation

• Bi-lingual – English and Spanish

• Up-to-date passport

Physical Demands:

• Position requires the lifting/pushing/pulling/carrying up to 50 pounds chest high

• Position requires wearing and using a respirator

• Position requires working in a variety of conditions which may include confined spaces, damp and/or dusty locations, use of ladders, freezing and hot conditions

• Essential duties of the position include lifting, kneeling, crouching, reaching, using hands and fingers, balancing, walking, standing, talking and hearing

About Pest Elimination

Our Pest Elimination team proudly serves our communities and customers by safeguarding public health, food safety and property from the damaging effects of pests. Focused exclusively on commercial pest solutions, we deliver science-based expertise and cutting-edge innovation to solve the industry’s most complex pest challenges. By partnering with our customers in these markets, you can be part of a team that helps protect facilities, employees, and brands at a time when it’s more important than ever.