Business Technology Solutions Consultant - Patient Strategy and Services

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
What you'll do:

• Lead end-to-end discovery and blueprinting for complex patient support programs (enrollment, case management, benefit verification, nurse triage, AI-enabled tools)
• Own the functional design of core Health Cloud components, ensuring alignment of Salesforce capabilities with business objectives
• Collaborate with solution architects to define data models, integrations, and system boundaries

• Serve as the primary liaison between business, IT, and delivery teams; facilitate executive-level workshops to define KPIs, governance frameworks, and future-state operating models
• Act as the main escalation point for delivery and client issues, driving resolution through structured problem-solving and stakeholder alignment
• Apply negotiation and influence skills to align on scope, timelines, resource allocation, and competing priorities without impacting delivery outcomes
• Manage the full requirements lifecycle - epics, features, user stories, acceptance criteria, and refinement - ensuring traceability across design, build, and testing phases
• Prioritize and manage the product backlog for sustainable delivery, translating business objectives into clear scope, priorities, and trade-offs
• Build and scale reusable delivery artifacts (playbooks, RAID frameworks, estimation models) and reinforce standard Agile/SDLC practices across teams
• Define integration requirements with HUBs, specialty pharmacies, and patient ecosystems; map data flows across onboarding, benefit verification, prescription status, nurse interactions, and safety events
• Lead KPI design and reporting frameworks covering therapy initiation, adherence, contact-center performance, and patient outcomes
• Lead UAT planning, business validation, and defect triage
• Ensure compliance with HIPAA, GDPR, and pharma codes of conduct
• Support training, change management, and rollout planning
• Lead and mentor cross-functional teams (PMs, BAs, engineers) on delivery rigor, stakeholder communication, and problem-solving; support onboarding and development of junior team members
• Advise on patient pathways, financial assistance, prior authorization, reimbursement models, digital adherence, and specialty therapy services
• Guide multi-market, multi-brand scalable solution design across therapeutic areas

What you'll bring:

• 7+ years of Business Analyst or Techno-Functional experience, with at least 3 years in Salesforce Health Cloud or Life Sciences Cloud implementations.
• Strong background in pharma patient services, specialty therapies, HUB operations, case management, or oncology support.
• Proven experience leading discovery and blueprinting workshops and translating business needs into Salesforce solutions.
• Excellent user-story writing, communication, and stakeholder management skills.
• Strong communication skills to convey technical concepts to diverse audiences
• Significant supervisory, coaching, and hands on project management skills
• Extensive experience with major cloud platforms like AWS, Azure and GCP
• Deep knowledge of enterprise data management, advanced analytics, process automation, and application development
• Familiarity with industry- standard products and platforms such as Snowflake, Databricks, Redshift, Salesforce, Power BI, Cloud.
• Experience in delivering projects using agile methodologies

Additional skills:

• Capable of managing a virtual global team for the timely delivery of multiple projects
• Experienced in analyzing and troubleshooting interactions between databases, operating systems, and applications
• Travel to global offices as required to collaborate with clients and internal project teams

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in Jamaica , visit ZS Jamaica office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com