Field Operations Manager

Posted 5 Days Ago
Be an Early Applicant
Frisco, CO
3-5 Years Experience
Automotive • Mobile • Social Impact • Transportation
We’re putting our heads together to modernize mobility, one shared ride at a time.
The Role
As a Field Operations Manager, you'll oversee daily operations of Via’s Transit-as-a-Service. Your role involves ensuring operational excellence, managing driver supply, responding to real-time operational issues, and collaborating with interdisciplinary teams to drive growth and improve customer experience.
Summary Generated by Built In

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

**This is an in-person position with the expectation that you will be in the field at least 3 days per week**

What You'll Do:

  • Ensure operational excellence, customer satisfaction, and an unbelievable customer experience
  • Oversee operations in person during the start of service to ensure we are meeting service standards 
  • Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand 
  • Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
  • Respond to driver feedback and live customer issues
  • Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth

Who You Are:

  • A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
  • A self-starter who is comfortable taking on a high level of responsibility
  • A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
  • A team-focused individual that takes ownership of their work and pride in their team's success.
  • Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.
  • An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
  • Willing to wear multiple hats and contribute on projects of all types
  • Fluent in English, additional languages a plus
  • Based in the Frisco, CO area and can easily commute to operation
  • Experienced in managing (including scheduling) a team is a plus
  • Taking initiative and owning new projects
  • Comfortable with ambiguity and evolving / adapting as conditions change
  • Experienced in managing projects with multiple stakeholders is a plus
  • Bachelor’s degree is a plus

Compensation and Benefits: 

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $55,000-$65,000
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.

The Company
Chicago, IL
0 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

We build technology that changes the way the world moves. Our guiding principle is simple: the future of transportation is dynamic, shared public mobility — the kind that reduces carbon emissions across cities, compliments existing transit infrastructure, and provides equitable access to efficient, affordable ways of getting around. For everyone.

Why Work With Us

You’ll work in an established startup that’s growing at staggering speed. We have plenty of room for the most bold among us to dream it up and make it happen. You’ll be empowered to experiment, and encouraged to challenge what we’ve already done while making stuff no one’s even thought of yet.

Gallery

Gallery

Jobs at Similar Companies

Zealthy Logo Zealthy

Operations Associate

Healthtech • Social Impact • Pharmaceutical • Telehealth
New York, NY, USA
13 Employees

ReUp Education Logo ReUp Education

Senior Recruiter

Edtech • Social Impact
Hybrid
Austin, TX, USA
145 Employees

MyBambu Logo MyBambu

Internal Auditor

Fintech • Mobile • Other • Payments • Social Impact • Financial Services • App development
West Palm Beach, FL, USA
120 Employees

Similar Companies Hiring

MyBambu Thumbnail
Social Impact • Payments • Other • Mobile • Fintech • Financial Services • App development
West Palm Beach, Florida
120 Employees
Zealthy Thumbnail
Telehealth • Social Impact • Pharmaceutical • Healthtech
New York City, NY
13 Employees
ReUp Education Thumbnail
Social Impact • Edtech
Austin, TX
145 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account