Jobs at Via

The People Operations Regional Manager oversees HR operations for frontline employees across Rochester and Central Region sites. Responsibilities include employee lifecycle processes, claims, employee relations, investigations, payroll and benefits support, compliance, recruiting coordination, engagement initiatives, recordkeeping, and vendor partnerships. The role requires close collaboration with central HR teams, unionized workforce experience, and regular travel while working onsite five days per week.

Leads onsite public transportation operations, making real-time decisions about fleet availability, driver supply, compliance, rider needs, and service disruptions. Manages and supports CDL drivers, promotes safety and DOT/FMCSA compliance, responds to breakdowns and scheduling issues, analyzes performance data, improves rider and driver experiences, and coordinates between city partners, drivers, and internal teams. Requires frequent onsite work in the Montgomery area.

Build and deploy production-grade AI products end-to-end, from problem framing and data pipelines through live deployment and iteration. Collaborate directly with city leaders and customers, lead technical scoping workshops, and develop agentic solutions involving predictive modeling, real-time decision-making, data consolidation, and LLM-powered experiences. Design scalable APIs and reliable backend and frontend systems while helping establish the technical culture of a new AI Labs team.

Build and ship production-grade AI products end-to-end, from problem framing and data pipelines through deployment and iteration. Develop agentic solutions, predictive models, real-time decision-making tools, and LLM-powered experiences. Design scalable APIs and backend systems, collaborate with product and operations teams, lead technical scoping with city leaders, and help establish AI Labs’ engineering culture.

As a DevSecOps Engineer at Via, you will secure cloud-native infrastructure, automate security processes, and support AI initiatives by collaborating with various teams to enhance security practices across the organization.

The Expansion Principal will oversee the launch of new deployments, manage teams, ensure quality, and support partner development in various markets, while leveraging data for insights. Travel is required up to 2-3 weeks per month.

Manage end-to-end tender and proposal processes across the DACH region: scout and evaluate opportunities, run internal reviews and kickoff meetings, coordinate cross-functional teams to compile submissions, maintain document libraries, manage bidder-portal communications, and keep an up-to-date overview of partnerships and project history.

Lead end-to-end development and architecture of Via's customer-facing Voice AI agent. Build scalable backend services powering real-time conversational interactions, integrate and deploy LLMs and AI providers, drive product initiatives, and mentor engineers to elevate technical craft and AI capabilities.

Lead and write high-stakes commercial proposals to win public transit procurements. Coordinate strategy with executive leadership and cross-functional teams, manage multiple solicitations, refine proposal content and knowledge assets, prepare executives for interviews, analyze procurement performance, and improve proposal workflows through automation and generative AI.

As a Partner Success Associate at Via, you will build relationships with partners in Western Europe, support transportation systems, analyze service performance data, and drive contract renewals and service expansions.

Lead and manage driver safety programs, conduct incident reviews, audits, and ride-alongs, design and deliver driver training, ensure DOT and ADA compliance, perform root cause analyses and corrective actions, maintain training and compliance records, coach drivers, and partner with operations and safety teams to align local practices with company goals.

Lead and execute launches of new Via transit services across markets, owning technology implementation, operational setup, KPIs, partner relations, and a 30+ frontline team. Drive service performance, continuous improvement, cost efficiency, and influence product roadmap while representing Via to transit agencies, officials, and communities. Frequent travel required.

Lead launches of new transit services end-to-end: implement technology, build operational systems, set KPIs, manage service performance, lead 30+ frontline staff, manage transit agency and community stakeholders, drive operational excellence and influence product roadmap.

Own end-to-end payroll for Germany and oversee payroll across EMEA for 1,400+ employees. Process German hourly payroll, manage external providers, ensure compliance with local tax and wage laws, perform payroll audits, manage deductions and GL reconciliations, handle escalated queries, and lead process improvements while partnering with Finance, People, and Operations.

Own end-to-end payroll for 1,400+ EMEA employees, process German hourly payroll, oversee Payroll Managers across Israel and Europe, ensure compliance with local tax and wage laws, run payroll audits, manage deductions and GL reconciliations, handle escalations, and lead process improvements with Finance and People teams.

Manage a strategic portfolio of transit agency partners as primary contact, drive renewals and service expansions, analyze performance data to inform strategy, build long-term executive relationships, and advocate for product adoption to grow revenue and improve service outcomes.

Own partner success for a portfolio of transit agency partners; build executive relationships, analyze service performance data, drive renewals and expansions, negotiate multi-year contracts, and advocate partner needs internally to grow service and revenue while improving operational outcomes.

Own success for a portfolio of transit partners, build executive relationships, use data to drive service improvements, lead complex renewals and expansions, and advocate internally for partner needs to grow revenue and service impact.

The Partner Growth Principal at Via will build relationships, provide strategic guidance, analyze data, and drive revenue growth for transportation partnerships.

Serve as primary partner contact for city and agency leadership, build long-term relationships, analyze service data, recommend improvements, negotiate renewals and expansions, and advocate internally to drive service growth and revenue.