About this opportunity:
We are looking for a Managed Service Delivery Manager (MSDM) to take accountability for the operational and financial performance of assigned managed services accounts.
In this role, you will lead cross-functional delivery teams to meet contractual commitments and agreed service levels while driving customer satisfaction, operational efficiency, and continuous improvement. You will work closely with customers, internal teams, and service providers to ensure high-quality, cost-effective, and compliant service delivery.
What you will do:
- Own end-to-end service delivery against contractual commitments, including agreed SLAs and WLAs.
- Monitor operational performance and report results to customer and internal stakeholders.
- Manage contract costs against plan and take corrective action to protect service quality and financial performance.
- Coordinate cross-functional and distributed delivery teams, aligning resources, capacity, and competencies with service requirements.
- Lead operational governance and proactively manage risks, issues, and escalations.
- Ensure delivery complies with customer requirements, contracts, processes, tools, standards, and applicable regulations.
- Plan and manage service transitions, handovers, and changes, ensuring operational readiness.
- Drive operational excellence through continuous improvement, automation, and corrective actions.
- Build strong relationships with customers, internal stakeholders, delivery teams, and service providers.
- Ensure compliance with health and safety, environmental, legal, and other applicable requirements.
The skills you bring:
- Proven experience in managed services, service delivery, field operations, operations management, vendor management, and EHS compliance.
- Experience managing customer-facing service commitments, operational performance, service providers, and contract financials.
- Strong understanding of service-level governance, SLAs/WLAs, operational processes, and performance management.
- Ability to lead distributed, cross-functional teams and coordinate resources across organizational boundaries.
- Strong customer and stakeholder management, communication, and relationship-building skills.
- Good financial and commercial awareness, including cost and budget management.
- Strong problem-solving, risk management, and decision-making capabilities.
- A continuous improvement mindset with the ability to identify performance gaps and drive corrective actions.
- Experience with automation and service-efficiency initiatives is an advantage.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Oman (OM) || Muscat
Req ID: 791823
Skills Required
- Proven experience in managed services, service delivery, field operations, operations management, vendor management, and EHS compliance
- Experience managing customer-facing service commitments, operational performance, service providers, and contract financials
- Strong understanding of service-level governance, SLAs, WLAs, operational processes, and performance management
- Ability to lead distributed, cross-functional teams and coordinate resources across organizational boundaries
- Strong customer and stakeholder management, communication, and relationship-building skills
- Good financial and commercial awareness, including cost and budget management
- Strong problem-solving, risk management, and decision-making capabilities
- Continuous improvement mindset with ability to identify performance gaps and drive corrective actions
- Experience with automation and service-efficiency initiatives
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as broad and reliable, with multiple medical plan choices, dental/vision, and mental-health/EAP resources. Available descriptions highlight healthcare and disability insurance as consistent strengths.
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Retirement Support — U.S. materials point to an automatic company 401(k) contribution plus matching that can add up to a notably high employer contribution, and some regions also offer pension options. This structure is often cited as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off programs are characterized as generous, with sizable vacation allowances, paid holidays, sick time, volunteer time, and strong parental leave in some locations. PTO is frequently highlighted as a standout element of the package.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
