Roles and Responsibilities
- Technical Support & Issue Resolution: Provide hands-on support for IT-related issues to ensure minimal downtime and efficient problem-solving.
- Escalations: Serve as an escalation point for users and act as a liaison between local and global teams.
- Vendor & Stakeholder Coordination: Collaborate with external vendors and internal teams to manage IT service contracts, upgrades, and system improvements.
- User Onboarding & Training: Conduct IT training sessions for new hires, ensuring they are equipped with the necessary tools and knowledge.
- Finance Management: Assist in budgeting IT expenditures and managing invoices.
- Security & Compliance: Ensure IT operations adhere to security protocols, data protection regulations, and company policies.
- Project Implementation: Lead IT projects, including system rollouts, upgrades, and process improvements.
- Training & Documentation: Develop training programs for field IT staff and maintain documentation of IT assets, processes, and incident reports.
- Performance Monitoring: Track IT system performance, analyze data, and implement improvements to enhance efficiency.
Technical Competencies (Hands on is best but knowledge of some is OK)
- Operating Systems: Windows 10/11, iOS, Android
- Virtualization: VMware Horizon, Citrix XenDesktop
- Cloud & Networking: AWS, VPN, DNS, DHCP, SD-WAN, Cisco, TCP/IP
- Security & Compliance: Zscaler, Crowdstrike, Websense DLP, Encryption
- Endpoint Management: Intune, SCCM
- Device Lifecycle Management: Windows, Mobile Devices
Requirements
- Language Proficiency: Native/business-level Japanese and English (spoken and written, Japanese N2 or above).
- Technical Knowledge: Strong understanding of IT infrastructure and networking concepts.
- Industry Experience: Familiarity with Japanese business culture and IT regulations.
- Work Environment: Prior experience in a multinational or large-scale IT environment.
- Service Management Tools: Experience with ServiceNow is an added advantage.
- Professional Experience: Minimum 4-5 years of experience in IT operations, infrastructure management, or technical support roles.
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What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
