Field Consultant

Make your next move an expert one.

At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

The Senior Facility Manager/Field Consultant is involved in all aspects of facility management for all client locations. Provides annual on-site assessments of existing restaurant facilities and equipment and delivers reports and scopes of work. Engages and manages contractors and service vendors to execute repair and maintenance projects and roll out support with minimal disruption to operations. Responds to requests for support including, but not limited to, facilities, equipment, and site issues. Responsible for following company and client policies & procedures, standards of service, and key elements of success as defined by the client. Emphasis on strong client relationships and plays a central role in customer care by bringing superior organizational skills, attention to detail, and a positive attitude to everything you do.

Day-to-Day Job Duties:

• Perform annual site surveys of existing facilities and equipment to capture and report current condition and develop repair and maintenance scopes of work.
• Development and execution of 3-year plan.
• Develop and maintain strong relationships with property owners, tenants, vendors, and contractors.
• Develop accurate cost, assigns, executes, and close out repair and maintenance and equipment projects identified through site assessments and Operator and Corporate Staff notifications.
• Effectively communicate planned work and schedules with Operators and Corporate Staff.
• Complete responsibility to manage repair and maintenance work related to building components, MEP, finishes, equipment, signage, and site components.
• Develop and coordinate scheduled maintenance plans and activities.
• Develop regional repair and maintenance contractors.
• Develop and update regional repair and maintenance cost.
• Focus areas of work in existing facilities and equipment will include lighting, flooring, walls, ceilings, doors, seating, playgrounds, menu and sign systems, food preparation and refrigeration equipment, HVAC, exhaust systems, plumbing and grease containment, refrigeration, cooking equipment, and parking lots (all building components in the 3-year plan).
• Identify and communicate building and system problems that may be eliminated through improved design or construction practices.
• Train and coach Operators, Corporate Staff, and Contractors on FM processes and objectives.
• Assist in annual budget development through planned and deferred projects within region.
• Provide tangible feedback to cross-functional partners (i.e., Specialty Consulting, Reinvestment, New Store Construction, etc.).
• Build and maintain working partnerships with Operators, Contractors, and Corporate Staff.
• Establish and maintain a baseline knowledge of CFA equipment and building systems.
• Responsible for effectively transitioning restaurants from New Store Construction & Strategic Reinvestment to FM and supporting restaurants during the 12-month warranty period.

Project-based Job Duties:

(The following responsibilities will be subject to an annual review by Chick-fil-A, Inc.)

Test & Rollout:

• Support the Test and Rollout team with projects being integrated in restaurants through project planning, partner management, and operator/team member coordination.
• Execute projects that are within scope and budget, on schedule, and completed in partnership with Operators and team members.
• Complete “Lease Renewal Surveys” for mall and in-line locations where Chick-fil-A is anticipating an upcoming expiring lease.
• Execute mall remodel projects.

Chick-fil-A, Inc. Initiatives:

• Support the execution of initiatives including, but not limited to, the following groups: Custom Project Solutions (CPS), Specialty Consulting, Supply Chain, Food Safety, Operator Transitions.

Ad-hoc Job Duties:

(The following responsibilities will be subject to an annual review by Chick-fil-A, Inc.)

Mall Relocations:

• Provide preconstruction services as requested by Chick-fil-A, Inc.
• Execute mall and in-line relocations in the role of construction manager.

New Mall Construction:

• Provide preconstruction services as requested by Chick-fil-A, Inc.
• Execute mall and in-line relocations in the role of construction manager.

Test & Rollout Liaison:

• Share feedback on T&R projects that are in execution mode.
• Share feedback on execution strategy discussions.
• Spend time with T&R team members to get a sense of how they do their work and make decisions.
• Share learnings and decisions back with your regional team.
• Represent the other Senior Facility Managers in your region.

Lead Trainer of New Facility Managers:

• Responsible for the successful training and education of newly hired Managers in the first year of working on the Chick-fil-A account and be a resource for recurring training. 

Trainer of new Facility Managers:

• Work in conjunction with the Lead Trainer of New Facility Managers to ensure the successful training and education of newly hired Facility Managers in the first year of working on the Chick-fil-A account and be a resource for recurring training. 

International Facility Managers:

• Responsible for Essential Job Duties at International locations.

• Seven or more years professional experience in facilities management, construction management, or design of restaurant, retail, or commercial buildings.
• Engineering, Architectural, Building Science, or Business degree required.
• Working knowledge of building components, mechanical, electrical, and plumbing systems.
• Restaurant Equipment and/or Foodservice experience.
• Working knowledge of various codes and ADA requirements.
• Strong negotiation skills.
• Able to manage multiple fast paced projects.
• Able to build and maintain professional relationship.
• Strong communication skills.
• Sense of urgency utilized to ensure project through-put.
• Solution oriented.
• Computer and technology capable.
• Travel with 50 to 100 overnight stays per year.

Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact [email protected] for assistance.

For all other inquiries, including general application support or questions regarding open positions, kindly direct your email to the recruiting team at [email protected].