Endotronix is a medical device company that aims to transform the treatment of heart failure, a chronic, progressive condition in which the heart is unable to pump enough blood to support the body. Our Cordella Heart Failure System (CHFS) includes proactive management tools for best practice care and detection of worsening heart failure. These easy-to-use tools improve patient quality of life and help to reduce hospital admissions thereby reducing health care costs.
The Clinical Specialist at Endotronix plays a vital support role, reporting to and working under the direction of the Area Sales Manager (ASM). This position focuses on supporting Cardiologists, nurses, cath lab staff, and patients (both in clinics and at their homes) in the effective use of the Cordella PA Sensor System. The Clinical Specialist will engage in training, troubleshooting, data analysis, and field service activities in coordination with and under the guidance of the ASM. Strong communication and interpersonal skills are essential, as you will engage with physicians, hospital personnel, and patients daily. Collaboration with Endotronix's internal team to problem-solve and enhance the customer experience is a key part of the role.
What You'll Do:
- Attend and support implant procedures inside and outside of the assigned territory.
- Maintain contact with customers to evaluate their clinical and educational needs.
- Lead meetings with internal departments to find root-cause of field issues.
- Lead meetings with sites (such as site initiation visits) inside and outside of the assigned territory.
- Perform on-site training for the physicians, heart failure staff, research staff and cath lab staff.
- Perform on-site field service activities and troubleshooting as needed.
- Represent Endotronix at conferences and symposiums.
- Initiate site contacts, providing technical and clinical support to customers and patients.
- Collaborate with other departments to establish priorities for the Company direction, new product development, and customer satisfaction.
What you'll need (Required):
- An associate's or equivalent two (2) year clinical degree in Life Sciences or related field or equivalent work experience is required,
- A minimum of five (5) years of experience working in the sterile environment of a cath lab or operating room required. Direct clinical experience within interventional cardiology may substitute for some corporate experience.
- 5+ years' experience in a clinical or medical device setting (e.g., experience in cardiology, electrophysiology, cath lab, or medical device implantation)
- Experience in supporting healthcare professionals (e.g., physicians, nurses) in a hospital or clinical environment
What else we look for (Preferred):
- Demonstrate a high level of motivation to excel and a great desire to help others
- Ability to develop and present educational programs and/or workshops
- Ability to adapt to and implement new strategies and procedures
- Must be highly organized and able to establish priorities
- Excellent interpersonal and communication skills – both written and verbal
- Must be able to work independently and collaboratively
- Remain composed under stress
- Ability and willingness to travel 75% of the time (minimum of 3-4 days a week up to 5 days a week)
Who Are You:
- Relentlessly focused on data and hypothesis driven decision making to create the best experiences for ETX patients and customers
- Someone with a bias for action and quick iteration as opposed to perfection
- A quick learner, who is able to work independently, multitask, and drive your own projects
- An effective communicator and collaborator who can synthesize insights from multiple stakeholders across business functions to deliver purpose-built insights, models and tools that provide easily interpretable and actionable results
- A team player who can inspire teams to deliver together, embodying the idea that the whole is greater than the sum of the parts
- Passionate about digital healthcare and leveraging Data to deliver innovative solutions at scale
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
COVID Vaccination Requirement
Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more.
Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today.
Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives.
Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life.
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