Field Bioinformatics Scientist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Field Application Scientist - Bioinformatics

Location: Home Office based in Germany or elsewhere in Europe or the UK
12 month Fixed Term Contract initially.

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, or growing efficiency in their laboratories, we are here to support them.

We are currently recruiting for a Field Bioinformatics Scientist (FBS) to support our Next Generation Sequencing customers in the EMEA region (Europe, Middle East, and Africa). As an FBS, you will provide technical bioinformatics expertise and software support to our Next Generation Sequencing customers, particularly around our Oncology portfolio. Customer inquiries will be received via email. You will act as a trusted guide to our customers, thereby growing customer happiness and loyalty, contributing to the overall success of our business. We will provide you with an environment of challenging work, growth, and development throughout your career.

Essential Functions

• Supervise the helpdesk and triage incoming requests to ensure that customer issues are addressed promptly and efficiently.
• Provide technical IT or bioinformatics support for Ion Torrent NGS instruments, related hardware, and software products by answering customer technical inquiries in a timely manner.
• Escalate issues or problems when warranted.
• Participate in training, both new products and continuing education, to remain at the edge of scientific knowledge.
• You may be asked to tackle additional tasks as needed.

Education

Requires an M.Sc./PhD in bioinformatics or IT, or significant experience in this field.

Experience
A good candidate will have either:

• Educational or professional experience in the field of bioinformatics, with in-depth knowledge and usage of bioinformatics software and algorithms for Next Generation Sequencing.
• Or, an IT professional background with at least 2-3 years of experience working in a LINUX/UNIX environment, including IT knowledge and basic system administration skills.

Additional Skills

• Strong problem-solving skills.
• Ability to quickly learn large amounts of new, complex technical information.
• Ability to efficiently communicate in English to customers and colleagues, both orally and in writing.
• Capability to work independently as part of a field-based team.
• Scripting experience in a language such as PERL, Python, or R.

Who Should Apply?

We welcome applications from recent graduates (M.Sc./PhD) in bioinformatics or related fields, as well as IT professionals working with Linux/Unix systems. This is an excellent opportunity for young professionals looking to start their careers in a dynamic and supportive environment. Experienced professionals are also encouraged to apply.