The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
As we continue to grow as QuidelOrtho, we are seeking a Field Application Specialist to be responsible for installing analyzers and providing customer support and training in the correct use of the equipment. Provides technical assistance to Salespersons, Technical Engineers and Customers, ensuring that all customer technical issues are resolved in a prompt and complete manner. Functioning as the secondary, on-site technical contact for the client, solving chemistry, Immunoassay and blood bank related issues as determined by the account team.
Responsibilities
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Provide on-site customer training and re-training for analyzer use in CC and BB.
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Run correlation studies, precision, troubleshooting and accuracy tests to ensure our analyzer are working properly.
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Assist Sales Representatives in answering questions regarding analyzers or methods prior and post sales cycle.
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Promote new tests to increase business on current customers (Menu Expansion).
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Mail announcements, product notifications, bulletins and technical news to customers.
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Coordinate presentation or educational activities for customers.
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Elevate properly quality compliance with any notification o claim reported by customer.
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Provide assistance with regulatory compliance for clinical laboratories.
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Support Distributors in Central America on technical issues if required.
Requirements
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Bachelor's degree in Chemical, Medical or Biological Sciences, including Medical Technologist, Chemist and Biochemist.
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Basic knowledge of English, spoken and written.
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Required travel: 40%
What We Do
Ortho Clinical Diagnostics (Nasdaq: OCDX) is one of the world’s largest pure-play in vitro diagnostics (IVD) companies dedicated to transforming patient care.
More than 800,000 patients across the world are impacted by Ortho’s tests each day. Because Every Test is a Life, Ortho provides hospitals, hospital networks, clinical laboratories and blood banks around the world with innovative technology and tools to ensure test results are fast, accurate, and reliable. Ortho's customized solutions enhance clinical outcomes, improve efficiency, overcome lab staffing challenges and reduce costs.
From launching the first product to determine Rh+ or Rh- blood type, developing the world’s first tests for the detection of antibodies against HIV and hepatitis C, introducing patented dry-slide technology and marketing the first U.S. Food and Drug Administration-authorized high-volume antibody and antigen tests for COVID-19, Ortho has been a pioneering leader in the IVD space for over 80 years.
The company is powered by Ortho Care, an award-winning, holistic service and support program that ensures best-in-class technical, field and remote service and inventory support to laboratories in more than 130 countries and territories around the globe.
