Provides scientific and product/applications-focused continuity to the sales process and customer experience by providing both pre-sale and post-sale support.
Pre-sale activities include qualification of the scientific application; providing technical input to the sales representatives for bid proposals, projects and technical documents; and delivering scientific and methodical insights about Agilent’s products and services through technical presentations and product demonstrations.
Post-sale activities typically take place in the customer lab and consist of product installation, delivery of both onboarding and ongoing training, and consultation on the utilization of Agilent’s product(s) to complete/enhance the customer’s processes, applications and research goals.
Develops and applies scientific methods, theories, assays and research techniques to provide customers with technical solutions.
May work with vendors, sales team and/or other internal partners to ensure that optimum systems solutions are provided to continually meet the needs of new and existing customers.
Deepens the Agilent/customer relationship by working with interested customers in generating scientific manuscripts or Agilent-branded application notes on new or emerging applications.
May ensure that the product application/solution is functioning according to specifications and assists in the support strategy for current and prospective clients.
May provide follow-up support to Agilent sales, customer service and/or support staff by disseminating technical information on specific applications/systems and shares customer feedback with the management, R&D, Marketing, and/or Sales teams.
Delivers applications and product training to internal sales or support teams.
May represent Agilent at local/regional vendor shows, present at webinars/seminars and/or contribute to scientific blogs and posters.
May attend conferences to maintain scientific expertise, to remain aware of emerging applications technologies and research fields, and act as the voice of the customer to influence future product/application design.
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
Bachelor's or Master's Degree or equivalent. A doctorate in Cell / Molecular Biology would be preferable.
Post-graduate, certification and/or license may be required.
Typically, at least 5+ years relevant experience for entry into this level.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 50% of the TimeShift: DayDuration: No End DateJob Function: SalesTop Skills
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
