Job Description:
The job holder will be integrated within the Airbus Flight Hours
Services (FHS) teams.The FHS End-to-End Operations Modeller
works as a transversal role across FHS operations functions. While
maintaining a consistent monthly focus on the Shelf-to-Shelf (S2S)
performance cycle, this role supports various transversal
improvement projects to improve FHS end-to-end operations
performance. This position is critical for unblocking stalled
initiatives and fostering local performance management of all
co-localized teams in FHS Malaysia.
1. Shelf-to-Shelf (S2S) Analysis & Action Plan Drumbeat
● S2S Lifecycle Modeling: Map and maintain the end-to-end S2S
process, identifying critical dependencies between Transport, Repair
Management, Warehouse and COD.
● Blockage Identification: Perform detailed Value Stream Mapping
(VSM) on S2S lead times to identify where components are stalling.
● Problem Unblocking: Act as the primary focal point for resolving
"stuck" S2S EOs, engaging relevant departments to find creative
solutions and ensure timely progression.
● Action Plan Execution: Propose and "drumbeat" the implementation
of specific S2S improvement initiatives, ensuring all FHS Operations
departments validate and adopt new workflows.
● Support : Provide support to the operational teams to unblock the
identified blockage.
2. Monitoring & Backlog Management
● Open Loop Surveillance: Implement program-focused reporting to
monitor Open Loop S2S transactions.
● Backlog Reduction: Conduct deep-dive analysis on S2S Backlogs,
performing Root Cause Analysis (RCA) to prevent recurring delays in
the supply chain.
● KPI Reporting: Maintain and present S2S performance metrics
(abnormal statuses, turnaround time deviations) in local KPI review
meetings.
● IT Business Owner : Define the upgrade of the Dashboard and
manage tool adaptations with QLIK Dev Team
● Other duties reasonably determined from time to time by the Company
1. Project & Change Management (Transversal Support)
● Project Leadership: Contribute to and drive operational process and
interface improvements across various FHS Operations departments.
● Change Management: Perform detailed analysis using methodologies
like Value Stream Mapping (VSM) and Lean Six Sigma to identify and
propose validated improvement areas.
● Stakeholder Management: Drumbeat the contribution of FHS
Malaysia teams to operational issues management and participate in
forums like Component Issues Management (CIM) and local KPI
reviews.
● Process Documentation: Ensure all improved processes are
documented and updated in the FHS Operations process referential.
● Training & Adoption: Organise and facilitate cross-departmental
training related to transversal processes to ensure timely execution and
effectiveness.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Customer Services Sdn BhdEmployment Type:
Agency / Temporary-------
Experience Level:
Entry LevelJob Family:
Improvement & Performance ManagementBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- S2S lifecycle modeling and end-to-end process mapping (Shelf-to-Shelf)
- Value Stream Mapping (VSM)
- Lean Six Sigma methodology
- Root Cause Analysis (RCA)
- KPI reporting and performance metric maintenance
- Experience working with or coordinating Transport, Repair Management, Warehouse and COD functions
- Project and change management / process improvement leadership
- IT business owner duties for dashboard upgrades and liaising with Qlik development teams
- Stakeholder management and cross-departmental training facilitation
- Process documentation and updating operations process referential
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
-
Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
-
Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
-
Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
