We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments. These customers include various government agencies and organizations with critical, sensitive missions.
As a Federal Support Engineer 3, this role places you at the forefront of supporting these customers' mission-critical workloads. These complex workloads are often deployed across sophisticated hybrid and multi-cloud architectures, requiring deep expertise in cloud technologies, monitoring, and security best practices. Your primary responsibility is to ensure the complete success of these customers across their entire lifecycle with Datadog. Whether you’re looking to learn from the best or be the best, the Federal Support team is dedicated to furthering personal development and team success.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests.
- Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data.
- Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management
- Become a subject matter expert in many Datadog product areas
- Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements
- Provide mentorship to junior members of the team and serve as their escalation partner
- Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption
- Work from a Datadog office 3 - 5 days per week
Who You Are:
- A candidate with hands-on experience delivering technical support to public‑sector environments and strictly regulated workloads.
- 5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers.
- Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud‑native architectures.
- Hands‑on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi‑cloud environments
- An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences
- A strong mentor to your technical peers
- A critical thinker with the capacity to understand a complex technical problem
- Self-motivated, detail-attentive, and able to continuously learn
- Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating‑system layers.
- Able to work an on-call rotating schedule that requires weekend availability
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Skills Required
- 5+ years delivering technical support within SaaS environments for highly regulated public-sector customers
- Hands-on experience delivering technical support to public-sector environments and strictly regulated workloads
- Experience with APIs and RESTful interfaces
- Strong knowledge of networking concepts, distributed systems, microservices, and cloud-native architectures
- Hands-on experience with one or more Cloud technologies and diagnosing hybrid/multi-cloud environments
- Deep expertise in root-cause analysis across APIs, networking, cloud infrastructure, and operating-system layers
- Exceptional written and verbal communication, able to explain complex technical issues to technical and non-technical audiences
- Experience mentoring junior team members and serving as escalation partner
- Ability to work an on-call rotating schedule including weekend availability
- Work from a Datadog office 3-5 days per week (hybrid)
- Be eligible for any required U.S. Government authorizations (export control compliance)
What the Team is Saying
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Datadog Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage paired with dedicated mental‑health access (including free annual sessions for employees and dependents) and gender‑affirming care indicates robust healthcare support. Fitness reimbursements further reinforce preventative wellness.
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Parental & Family Support — Fully paid, gender‑neutral parental leave alongside family‑forming support (adoption, fertility, preservation, surrogacy) and childcare assistance shows strong backing for growing families. Pet‑related assistance in eligible offices expands family‑oriented offerings.
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Equity Value & Accessibility — An employee stock purchase plan with a discount and RSUs for many roles broaden access to ownership. This equity mix enhances total rewards beyond base pay.
Datadog Insights
What We Do
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another.
Why Work With Us
At Datadog, we learn from and celebrate each other daily - each win is a team win. Datadogs solve tough problems, innovate pragmatically, and grow together. We promote from within, provide mentorship and opportunities for career development, and support our colleagues in the process. Best of all? We truly love what we do.
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Datadog Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them and their team.
