Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
What to expect on your journey with us:
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and multicultural work environment
- Leaders with deep market knowledge and strategic vision
- Continuous learning and development
Main Responsibilities
- Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation.
- Design, develop, and implement automations with MS Power Platform, generative AI models and algorithms.
- Manage Production Incidents and Problems effectively.
- Drive towards meeting and exceeding ITSM KPIs based on the organization’s strategic goals.
- Foster an inclusive work environment and promote our company culture.
What You'll Accomplish
- Keep the ITSM team ahead of the curve by implementing automation solutions
- Continuously improve system uptime and reduce mean time to recovery (MTTR).
- Protect the stability and performance of production applications.
- Work with a cohesive and effective team of IT professionals committed to service delivery.
Requirements
- At least 7 years of experience in a similar role.
- Bachelor’s degree in computer science, engineering, mathematics, or related discipline preferred OR equivalent experience.
- Full English Fluency
- 1 to 3 years of experience in AI development
- 3 to 5 years of experience in machine learning
Technical & Business Skills
- Gen AI Agents (Must)
- Proficiency in programming languages like Python, Java, TensorFlow, PyTorch, and 1 additionally within Machine Learning (Must)
- Hands-on experience in AI development, data analysis, and machine learning techniques. (AI Models) (Must)
- Proficiency in Power Apps, Power BI, Power Automate, and Power Virtual Agents (optional)
- Experience in REST API development, NoSQL database design, and RDBMS design and optimizations.
Soft Skills
- Problem-solving/Analytical Skills:
- Process Improvement Focus
- Communication Skills: Excellent verbal and written communication, including emails, reports, presentations, etc. Ability to calmly focus a group of resources on tasks required to recover business services during downtime.
Benefits
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
Top Skills
What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
