FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
Requirements
Summary:
The AIOps Engineer is a member of the centralized AIOps platform team responsible for designing, building, and operating a shared AIOps technology stack that supports IT Operations, SRE, and Infrastructure teams across the enterprise. This role partners closely with downstream operations teams to deliver actionable alerts, intelligent event correlation, and runbook automation, while ensuring the AIOps platform is scalable, reliable, and aligned to enterprise standards. Rather than embedding directly within a single operations team, the AIOps Engineer enables multiple teams through reusable patterns, platform capabilities, and AI driven insights.
Responsibilities:
- Design, implement, and maintain a centralized AIOps platform that ingests observability and operational data from multiple sources (metrics, logs, traces, events, tickets). • Build and maintain integrations with monitoring, ITSM, CI/CD, and cloud platforms.
- Ensure platform scalability, resiliency, and performance for enterprise wide adoption.
- Maintain standardized data models, entity definitions, and service mappings to support correlation and root cause analysis.
- Actionable Alerting & Event Correlation • Partner with operations teams to define alerting requirements that focus on actionability and business impact, not signal volume.
- Implement and tune event correlation capabilities to reduce alert noise and group related events across infrastructure and application layers.
- Leverage topology, dependency mapping, and contextual enrichment to produce meaningful alerts aligned to services and customer experience.
- Continuously evaluate alert effectiveness and adjust correlation logic based on operational feedback.
- Enable runbook automation workflows that support incident response, investigation, and recovery.
- Integrate alerts and correlated events with automated actions, enrichment steps, and remediation activities (with appropriate safeguards). • Support standardized incident workflows by integrating AIOps outcomes into ITSM tools and collaboration platforms.
- Help operational teams transition manual responses into repeatable, automated runbooks over time.
- Act as a consultative partner to operations, SRE, and platform teams. • Gather use cases, translate operational needs into AIOps solutions, and prioritize work within the centralized backlog.
- Enable self service capabilities while maintaining governance and guardrails. • Provide guidance, documentation, and best practices to ensure consistent adoption across teams.
- Monitor accuracy and effectiveness of AIOps features such as anomaly detection, correlation, and RCA.
- Incorporate feedback loops from incident outcomes and operator input. • Ensure solutions align to enterprise standards for security, compliance, and AI governance.
- Contribute to platform roadmaps, technical standards, and long term AIOps strategy
Skills & Tools:
- Dynatrace - Intermediate (2-4 Years) MUST
- Copilot Studio - Entry Level (1-2 Years) MUST
- ITIL Foundations
- Service Now – Desirable
- Snowflake – Desirable
- Python – Entry Level - Desirable
Benefits
This position comes with a competitive compensation and benefits package.
- A competitive salary and performance-based bonuses.
- Comprehensive benefits package.
- Flexible work arrangements (remote and/or office-based).
- You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
- Private Health Insurance.
- Paid Time Off.
- Training & Development opportunities in partnership with renowned companies.
Skills Required
- Intermediate experience with Dynatrace
- Entry-level experience with Copilot Studio
- ITIL Foundations certification
- Service Now experience
- Snowflake experience
- Entry-level knowledge of Python
Capgemini Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capgemini and has not been reviewed or approved by Capgemini.
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Healthcare Strength — Health coverage is positioned as comprehensive, spanning medical, dental, and vision alongside life and AD&D options. Additional wellbeing supports like employee assistance programs, gym discounts, and pet insurance broaden the value beyond core insurance.
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Parental & Family Support — Family-related benefits include maternity/paternity leave and broader family-forming support such as fertility and surrogacy assistance in some locations. Inclusive caregiving supports like back-up child and elder care and out-of-state medical travel are also highlighted.
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Equity Value & Accessibility — Equity participation is available through recurring employee share ownership or purchase programs, creating a longer-term wealth-building option in addition to salary. Eligibility and local access can vary, so confirming participation windows and requirements is important.
Capgemini Insights
What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
