Fault Isolation & Management Engineer - Transport & Network Operations

Posted Yesterday
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Plano, TX
83K-137K Annually
5-7 Years Experience
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Retail
From TV to 5G, we’re reimagining the future of connectivity. Ready to join the connectivity revolution?
The Role
The Fault Isolation & Management Engineer supports the 24/7 Network Operations Center by monitoring the Transport Network and troubleshooting incident tickets. Responsibilities include managing outages, ensuring KPIs are met, and collaborating with various teams for critical support and ticket resolution.
Summary Generated by Built In

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Wireless Technology organization is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.
Job Duties and Responsibilities
Our Wireless Technology organization is at the forefront of transforming connectivity for the future. We're pioneering the development of the nation's first virtualized, standalone 5G wireless network from the ground up. This network represents the cornerstone of a truly connected world, unbound by the constraints of the past and adaptable to meet the diverse and evolving needs of our rapidly changing society, economy and technology landscape.
The Fault Isolation & Management Engineer for Transport at the Wireless NOC supports DISH Wireless' 24/7 Network Operations Center, monitoring the Transport Network and providing next-level troubleshooting for Networking & Transport incident tickets. This role operates with urgency to efficiently restore service, escalating issues to Advanced Operations or Engineering as needed. Successful engineers guide end-to-end troubleshooting of the platform, supporting Network Surveillance Engineers and analyzing and resolving complex network issues. They also escalate complex issues to Advanced Operations, determine root causes for failures, and develop corrective actions.
Key Responsibilities:

  • End-to-end monitoring of Transport EMS's & observability tools
  • Incident identification, ticket logging & impact assessment in Service Now
  • Support Market chat groups, initial troubleshooting & necessary assistance
  • Oversee incident management process and drive ticket analysis to closure
  • Collaborate with Advance Ops, Engineering & Vendor teams for critical support
  • Manage outages, ensure KPIs & SLAs are met, and provide next-level support for Network Surveillance teams


Skills, Experience and Requirements
Education and Experience:

  • Bachelor's or Master's degree in relevant field with at least 5 years of telecom/wireless experience


Skills and Qualifications:

  • Proficient in managing 4G/5G NOC shifts and troubleshooting activities
  • Solid understanding of IP routing, protocols, and transport, including virtualized functions
  • Familiarity with BGP, ISIS routing protocols, and SR-MPLS, L2/L3VPN technologies
  • Knowledgeable about Transport technologies and OSI reference model
  • Capable of organizing schedules, prioritizing tasks, and efficiently resolving incidents


Salary Ranges
Compensation: $83,160.00/Year - $136,628.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Top Skills

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What the Team is Saying

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The Company
HQ: Englewood, CO
14,500 Employees
On-site Workplace
Year Founded: 1980

What We Do

For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.

Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.

As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.

Why Work With Us

At DISH, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with DISH!

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All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.

Typical time on-site: None
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