EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.
As a Fast Track Case Manager, your role is to proactively manage and finalise lower-risk workers compensation claims.
You’ll be responsible for triaging new claims, escalating complex matters to Liability Specialists, and ensuring all claims are handled in line with EML’s policies, procedures, and service standards and providing timely handover of accepted claims to our specialised teams.
This is a full time, permanent position based in our Melbourne office, with the flexibility to work from home up to 3 days.
YOUR RESPONSIBILITIES
Review and manage a portfolio of workers compensation claims, making decisions in line with EML policies, procedures and compliance requirements.
Develop and maintain Claims Management Plans to support positive and sustainable Return to Work outcomes.
Identify potential barriers and implement strategies to support timely recovery and return to work.
Ensure all claim file data, documentation and correspondence are accurate and meet legislative and internal standards.
Manage payments, investigations and legal costs within your portfolio in a timely and compliant manner.
ABOUT YOU
Demonstrated experience in a customer service environment dealing with a high volume of enquiries.
Effectively manage your time in order to achieve deadlines within required time frames.
Proficient in Microsoft Office applications including Word, Excel and Outlook
Ability to accurately use multiple software in a high volume and fast paced environment.
Demonstrate excellent communication skills both written and verbal.
Ability to collaborate with others in order to achieve outcomes.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
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What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
