Company Overview
Group/Division
Job Description/Preferred Qualifications
We are looking for a Product Install Engineer within the GSS organization securing proper tool installation at KLA customer sites & completing of all activities required to ensure a KLA tool functions accurately. These activities include site surveys, pre-installation, installation, troubleshooting, acceptance, training, and the provision of the product for further use.
Key responsibilities include:
- Hold pre-installation meetings with the customer to scope customer unique requirements. Create a plan of action to measure/confirm/satisfy unique customer needs. Validate deliverables with customers.
- Install tool at customer site to meet KLA specifications, through system testing according to procedures. This includes but is not limited to: light source and optical integration and precision alignment; wafer handler robot integration and teaching; camera and collection optics alignment and calibration; system-level calibrations and verification; performance testing for sensitivity and repeatability; stability and cleanliness testing; applications verification and product wafer validation.
- Troubleshooting complex system issues in a timely manner, using abstract thought, data analysis, seven-step problem-solving methodology, and other available tools.
- Management of escalations across customers and regions.
- After system testing, meet with the customer to facilitate verification of the tool performance, during which the validation of the tool is performed, to ensure it is properly functioning.
- Management of customer satisfaction through pre-activity meetings, routine update meetings, escalation meetings, post-activity meetings, and warranty meetings.
- Perform install/customer-focused applications testing to approve the operational quality of the tool.
- Provide new product installation training to worldwide customer support engineering.
Key competencies & qualifications:
- Bachelor’s degree or master’s degree in engineering, mechanical, electrical, electronic engineering, or equivalent.
- A panel of competencies in optical, mechanic, electronic, lithography, metrology, and laser technology is desirable
- High-level technical & analytical skills, ability to understand and troubleshoot problems in software and electronic, optic, mechanical, electro-mechanical, and electro-optical systems.
- Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, networking in a Windows, Unix, or Novell environment.
- Process engineering/ yield management knowledge an advantage
- Good interpersonal/communication skills in understanding customer needs.
- Ability to work under pressure and stringent timelines since installation cycle times are committed to customers and may impact customer production.
- Available to travel internationally up to 80% time as part of normal duties.
KLA offers a challenging and multinational environment at the forefront of high technology and a market highly competitive package. KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.
Minimum Qualifications
Bachelor's Level Degree or work experience of 3 years
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Skills Required
- Bachelor's or Master's degree in engineering (mechanical, electrical, electronic) or equivalent experience (3 years)
- Experience with optics, mechanics, electronics, lithography, metrology, and laser technology
- Ability to troubleshoot software, electronic, optical, mechanical, electro-mechanical, and electro-optical systems
- Knowledge of computer theory, operating systems, and networking (Windows, Unix, Novell)
- Process engineering / yield management knowledge
- Strong interpersonal and communication skills for customer-facing activities
- Ability to work under pressure and meet stringent installation timelines
- Willingness and ability to travel internationally up to 80% of time
KLA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.
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Retirement Support — Retirement offerings include a 401(k) plan with company matching and financial planning support. Student debt assistance and related financial benefits reinforce long-term savings and security.
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Equity Value & Accessibility — Ownership programs include an Employee Stock Purchase Plan and broad-based RSU participation that extend equity beyond a narrow group. These elements complement competitive pay and bonuses to strengthen total rewards.
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Leave & Time Off Breadth — Time-off programs span paid time off, paid company holidays, and paid volunteer time. Family care and bonding leave and back-up care services add flexibility during life events.
KLA Insights
What We Do
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
