As a part of the Fashion Regional Marketing team, you will report to the Client Engagement manager and will focus on client communication coordination, clienteling, client services, with a specific focus on Top clients engagement.
In this role you will work with the markets of the region (Switzerland, Latin America & India) on multiple topics gaining a valuable experience on project coordination and contribute to the overall success of our regional organization.
Responsibilities
CLIENT INTELLIGENCE :
- Utilise tools and platforms to gather and analyse client data.
- Update monthly CRM KPIs
- Participate in the creation of the training pack for our clienteling tool.
Client Communication:
- Coordinate 1-to-many communication and liaise between the global team and regional digital team.
- Share digital communication tools with markets within the region (1-to-1 communication).
- Coordinate and follow-up the orders of printed communication tools and clients gifts.
- Collect market feedback and share them with regional and global team.
- Update and nurture the monthly marketing newsletter, to be shared with the markets of the region.
- Analyse clients communication campaigns results.
Clients services :
- Ensure global services guideline are well shared within the region.
- Coordinate the Mystery shopping waves and their results with an external agency as well as local team.
- Collaborate with European team in the coordination of Chanel Customer Service.
- Ensure that the information of the regional boutique pages are updated.
TOP CLIENTS ENGAGEMENT:
- Support Top clients junior manager in the planning and roll-out of global top clients experience
- Update the top clients tracker
- Coordinate the logistics behind Fashion Shows and Experiences (remotely)
- Support markets in the roll-out of experiences
Qualifications:
- Currently enrolled in a Master Degree program (Business School, Specialised Master), you have a successful first international experience.
- Detailed oriented and with excellent organisational abilities, you are willing to work on the set-up of new projects and ways of collaborating.
- At ease with numbers, you are willing to work on experiences and communication reporting (quantitative and qualitative), as well as to contribute to regional client data analysis
- With strong communication and interpersonal skills, you appreciate to work in a multicultural team and are interested in discovering the world of Fashion and Luxury
- Fluent in English, other languages are a plus.
- Proficiency in Microsoft Office Suite and Power BI, open to learn new tools.
Job Conditions:
An internship agreement is mandatory for this position and must meet the following conditions:
- The internship must be part of your study program.
- The internship must be required for the completion of your degree.
- The internship must be validated by the award of academic credits.
Job Information:
- Contract: Full-time internship (100%) and in-person
- Start date: January 4, 2027
- Duration: 6 months
- Working days: 5 days a week, Monday to Friday
- Location: Geneva
- Fluent in French and English
- A plus: Spanish, Portuguese
Skills Required
- Currently enrolled in a Master's degree program (Business School or Specialized Master) and internship must be part of study program
- Internship must be required for degree completion and validated by academic credits (internship agreement mandatory)
- Fluent in French and English
- Detail-oriented with excellent organizational abilities and willingness to set up new projects
- Comfortable with numbers and able to support quantitative and qualitative reporting/analysis
- Strong communication and interpersonal skills; ability to work in a multicultural team and interest in Fashion and Luxury
- Proficiency in Microsoft Office Suite and openness to learn new tools
- Full-time (100%), in-person availability in Geneva starting January 4, 2027 for a 6-month internship
- Prior international experience (successful first international experience)
- Spanish or Portuguese language skills
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
