Fan Support Manager

Job Summary:

Location: Oslo - Norway

Division: Fan Support

Line Manager: Regional Head of Fan Support – Ticketmaster Northern Europe

Contract Terms: Fixed Term Maternity cover – 1 year, 37.5 hours per week

THE JOB

In this role as Acting Fan Support Manager you will report to the Regional Head of Fan Support Northern Europe to cover for a maternity leave. This is a Manager role within the Ticketmaster Northern Europe region, supporting your local market and regional leadership team in the development and delivery of the business strategy. During your contract you will drive the Fan Support (FS) initiative in your local market, ensuring that you are measuring, reporting, and acting on feedback, identify opportunities to improve our service both internally and externally specifically through KPIs. You will demonstrate great leadership skills and the ability to combine market experience with business strategy to extract greater value to the business, driving a culture of innovation and excellence throughout the workforce with exceptional leadership skills.

WHAT WILL YOU BE DOING

• Lead and support the Fan Support team in Norway

• Ensure service and quality targets are met through coaching, follow-up and performance management

• Represent the Norwegian Fan Support operation in regional and global forums, contributing local insights and best practices

• Support and drive continuous improvement initiatives, working actively towards defined goals and KPIs

• Act as the main point of contact for escalations, operational issues and team wellbeing

• Collaborate with regional, global and cross-functional stakeholders to ensure smooth and efficient operations

• Drive a positive, professional and customer-focused team culture

WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS)

• Previous solid experience leading or supervising a team, preferably within customer service or support

• Strong communication and coaching skills

• Fluency in Norwegian and professional working proficiency in English, both written and spoken

• Comfortable working in an international and cross-cultural environment

• Ability to manage priorities, handle escalations and make sound day-to-day decisions

• Comfortable working with KPIs, reporting and basic performance data

• Good working knowledge of standard office tools (e.g. Excel, Outlook)

YOU (BEHAVIOURAL SKILLS)

You are a confident and people-focused leader who enjoys supporting and developing others. You are comfortable taking ownership of day-to-day operations and creating structure in a fast-paced environment. You lead by example, communicate clearly, and build trust through reliability and integrity. You are motivated by improving team performance and delivering a great experience for fans.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. #TMNorway

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.