Meet the Team
We are Cisco's Failure Analysis and Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is tasked with delivering customer focused quality, reliable solutions, and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management.
Your Impact
You are a problem solver and looking for continuous product improvement. You love to learn, grow, and work in a constantly evolving environment. You are a self-starter who thrives with learning information quickly and uses resources to research and resolve issues.
- Failure Analysis Engineer will drive the improvements in the accuracy of the fault duplication and isolation
- Provide directions and techniques on customer issues.
- Engage Design engineering and communicate findings and resolutions for HW and SW field issues.
- Coordinate the Failure Analysis cases review meeting with Cisco teams and suppliers.
- Defect detection including containment analysis.
- Work closely with a multi-functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issue.
- Articulate key technical issues to stakeholders, sense issues early, identify impact and partner to drive resolution.
- Ensure EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues.
- Drive innovation, new technology/processes.
- Organize, plan, track and close-out design, components, manufacturing issues associated with the products.
- Evolving the Product debug document over the Product Life Cycle.
- Responsible for communication on key issues along with quality group to design engineering, accounts and Escalations teams.
- Proactive Engagement with customer facing teams on reducing RMA, rightsizing FA, and getting more debug and troubleshooting information from Field.
- Collaborate with PQE/CEs and drive Corrective/ Preventive action. Design Issue, MFG Issue, Process, supplier issue.
- Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to aim for improvements in the accuracy of the fault duplication and isolation.
Minimum Qualifications
- Bachelor’s in electrical or computer engineering with 7+ years of related experience.
- Experience with High-Speed Network Interfaces along with previous hands-on board design expertise and familiarity with board design tools such as Cadence Allegro or similar tools.
- Hardware design, schematics generation, and design validation for service provide routing products.
- Experience with sophisticated high speed board design and board bring-up.
- Knowledge of Cisco products.
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- Master’s degree in electrical or computer engineering.
- Experience with high-speed SERDES (>=25G) system design, signal integrity issues, and power distribution techniques
- Ability to collaborate with eCAD, FPGA, Power, Mechanical, Signal integrity, and Manufacturing teams.
- Familiarity with leading-edge CPUs such as Intel or AMD , analog and networking components such as PCIe switches, PHY, retimers, voltage regulators.
- Experience in unit test methodologies and agile working environment along with sophisticated CPU design and bring-up is a plus.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree in Electrical or Computer Engineering with 7+ years related experience
- Master's degree in Electrical or Computer Engineering
- Experience with High-Speed Network Interfaces and hands-on board design expertise
- Familiarity with board design tools such as Cadence Allegro or similar tools
- Hardware design, schematics generation, and design validation for service provider routing products
- Experience with sophisticated high-speed board design and board bring-up
- Experience with high-speed SERDES (>=25G), signal integrity, and power distribution techniques
- Familiarity with leading-edge CPUs (Intel or AMD), PCIe switches, PHY, retimers, and voltage regulators
- Ability to collaborate with eCAD, FPGA, Power, Mechanical, Signal Integrity, and Manufacturing teams
- Experience in unit test methodologies and agile working environment; CPU design and bring-up
- Knowledge of Cisco products
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
