Faculty Trainer

Job Description
Join the Talent and Employee Experience team!
As a Learning Associate within Consumer & Community Banking and Home Lending, you will support the learning needs of the business.The focus is on training related to processes, products, services, systems, operations, policies and procedures, compliance/regulatory requirements, and sales and service skills for both new hires and existing employees. The Associate may be mentored by an experienced co-faculty member while learning new content and will deliver training to support specific line of business initiatives. Additionally, the Associate may be assigned stretch goals to participate in projects.
Job Responsibilities:

• Perform the core duties of a Learning Facilitator while also having opportunities to collaborate with the Learning Solutions team on design-related projects.
• Facilitate classroom and virtual training using the Instructor's Guide approved by Legal and Compliance.
• Co-facilitate with a mentor while learning new training content. Lead small and large group discussions based on curriculum design, in both classroom and one-on-one settings.
• Assess participants' understanding and adjust delivery methods as needed. Respond quickly to learning needs. Collaborate with other trainers to co-facilitate classes seamlessly.
• Apply adult learning theory to adjust training methods for trainees with special needs.
• Craft appropriate and positive responses to audience questions.
• Prepare classroom materials and set up the room before class (e.g., tent cards, flip charts). Send pre- and post-class memos.
• Deliver material clearly, concisely, engagingly, and interactively. Learn and deliver various training methods within approved programs.
• Close rosters, restore the classroom to its original condition, and secure the training facility after class. Adapt training methods quickly based on time, participant needs, and audience assessment.
• Learn and deliver unfamiliar topics with minimal notice to meet business needs. Cross-train on multiple topics and be recognized as a content expert.
• Document and evaluate trainees' performance. Coach and counsel trainees on performance in class and through business observations.

Required qualifications, skills and capabilities:

• Bachelor's degree in a related discipline or equivalent experience required. Minimum of 3 years' experience in end to end training facilitation or equivalent work experience
• Amenable to reporting onsite following core US hours but flexible to adjust as business requires.
• Excellent communication, interpersonal, and cross-cultural skills. Flexible in adapting to and embracing change.
• Proficient in PC skills, including Excel, Word, PowerPoint, Adobe Connect, and SharePoint. Able to troubleshoot classroom technology issues.
• Strong in-classroom facilitation skills. Basic to intermediate virtual training and facilitation skills.
• Ability to assess participant learning styles and adapt delivery methods accordingly. Skilled in providing constructive feedback and effectively coaching participants during class.
• Capable of solving problems with minimal support. Demonstrates effective classroom management techniques, both in-person and virtually.
• Ability to solve problems and think creatively. Proficient in using technology and media appropriately.
• Experience analyzing learning data to assess training program effectiveness and suggest improvements.
• Experience assisting with the development or updating of training materials and curricula. Familiarity with instructional design principles and methodologies, such as ADDIE or SAM.
• Experience participating in learning and development projects, contributing to design-related tasks. Familiarity with basic graphic design tools to create visually appealing training materials.

Preferred qualifications, skills and capabilities:

• Working knowledge on curriculum design, a plus

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.