We are currently recruiting for a Facilitator – Center of Excellence to join our Onboarding Team in Dubai.
Scope
Responsible for delivering engaging learning experiences and assessing employee competency levels to support workforce development across the organization. The role facilitates training programs, promotes knowledge retention through interactive learning methodologies, and manages English language proficiency assessments to ensure employees meet the required communication standards. The position also ensures integrity, confidentiality, and compliance of all assessment and testing processes across the business.
Responsibilities
Financial
- Lead to higher participant satisfaction, which can translate into repeat business and positive referrals for the company and should be able to suggest improvements to training programs, making them more marketable and appealing to a wider audience.
- Strict adherence to the confidentiality of the test papers.
- Strict compliance of agents, internal stakeholders and candidates with respect to assessment papers.
Customer
- Deliver engaging and effective training programs directly impacts revenue and cost-effectiveness, while indirectly contributing to improved client satisfaction and brand reputation.
- Assist with maintaining classrooms to ensure a clean, safe and conducive learning environment.
- Document suggestions for amendments/improvements to ensure course material is current and relevant.
- Facilitate training sessions which meet their course aim and objectives by maintaining classroom control and creating an effective learning environment.
Process
- Prepare for, conduct, and assess the learning programme as per the defined learning plan, session plan and COE processes and procedures.
- Deliver training in line with the Learning Plan and recommendations of the Learning Needs Analysis results.
- Facilitate information using a variety of instructional techniques and formats such as role plays, simulations, team exercises, group discussions, videos and presentations.
- Ensure that the learning and development methods meet with and integrate with organizational requirements for quality, health and safety, legal stipulations, environmental policies and general duty of care.
- Assist in the Learning Needs Analysis (LNA) as subject matter expert (SME)
- Create and develop practical activities, visual material and learning aids.
- Assist with the creation of the Centre of Excellence course prospectus and manual.
- Update attendance, assessment and evaluation records at the end of each session onto TR360
- Monitor, record, and evaluate learning and development activities and program effectiveness, success and return on investment (ROI) periodically.
Innovation
- Provide assessment of course material/resources and report findings to the Centre of Excellence Specialists/Manager to ensure modifications/development are in accordance with requirements.
- Promote a learning environment within the team. Encourage professional development and knowledge sharing to stay ahead of industry trends and maintain a competitive edge.
Selection Criteria
- Qualification: Graduate with 1-2 years of experience in an L&D or training department and ranging from a Transguard EPT level 4 to 5.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Skills Required
- Graduate with 1-2 years of experience in a similar role or training department
- Transguard EPT level 4
- Good communication and interpersonal skills with ability to engage and influence stakeholders at all levels
What We Do
Transguard Group is a leading business support and outsourcing provider in the UAE, specializing in cash services, security, manpower, and integrated facility services.
