Face to Face Administrative Specialist II

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Graham Healthcare Group is hiring a Face to Face Administrative Specialist II to join our dynamic team. The Face to Face Administrative Specialist II responsibilities include the day-to-day operations of Hospice's face-to-face needs. Support/assist Hospice and Palliative team members to ensure face-to-face visits are assigned appropriately and completed on time. Assist the Palliative Administrative team with Palliative needs if they arise. This position can be remote, depending on location.

Face to Face Administrative Specialist II Responsibilities

• Daily report management within HCHB to obtain upcoming face-to-face visits
• Manage Salesforce list that supports face-to-face scheduling
• Manage various communication channels for the team, including emails, phone, and Teams chats.
• Serve as a primary contact, advocate, and source of information for Hospice and Palliative field staff and Hospice operations.
• Assist in training new hires by developing training plans, materials, and schedules.
• Manage scheduling platforms, such as HCHB and Outlook.
• Collaborate with leadership to review current processes and assist in implementing process improvements.
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.

Face to Face Administrative Specialist II  Qualifications/Requirements:

• A minimum of 2 (two) years of experience in Palliative, Hospice, or Home Care preferred
• Bachelor’s degree in a health-related field preferred
• Medical records experience preferred Job Description
• HCHB experience strongly preferred
• Strong written and verbal communication skills
• Teamwork orientation
• Able to take and follow through with delegated tasks and accountability
• Resourcefulness in problem solving
• Proven data analysis skills with previous use of an electronic health record
• Proven organizational skills and ability to prioritize work to meet the needs of the agency

About Graham Healthcare Group:

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join the Graham Healthcare Group and enjoy the following benefits:

• Competitive Pay:  With opportunity for advancement 
• Health and Welfare Benefits:  Various medical, dental, and vision insurance options for you and your family to choose from. 
• Supplemental Benefits: Company paid life insurance and disability benefits.  Also, pre-tax FSA and HSA plans are offered. 
• Generous PTO Packages.
• Retirement:  Save for your future with our company offered 401k plan and pension.
• Company-Paid Education Programs:  Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan. 

Benefits may vary based on your employment status.

NOTICE:

• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer