The salary for this role is up to £30,000 per annum dependent on skills and experience.
We’re looking for someone to come and act as a subject matter expert across all things Financial Advice systems, playing a key role in how our internal systems are used across the business. You’ll work closely with stakeholders to identify, influence and drive improvements in the accuracy, efficiency, and usability of the systems and the data they hold, helping to enhance both colleague and customer experience. Acting as a central point of contact for any system related issues, you’ll support the smooth delivery of change through strong collaboration, effective issue resolution and the upskilling of colleagues.
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
You will join the FA Systems Team of c.13 colleagues, a mixture of MI Consultants, Analysts, and Specialists – working with stakeholders across the business to drive improvements to FA systems.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
Annual discretionary bonus scheme
25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
Holiday trading scheme allowing the ability to buy and sell additional annual leave days
Matching employer pension contribution (up to 10% per annum)
Colleague mortgage (conditions apply)
Salary sacrifice scheme for hybrid & electric car
A commitment to training and development
Private medical insurance for all our colleagues
3 paid volunteering days per annum
Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
Analyse the root cause of issues and escalate to the relevant departments
Assist business areas to propose change requests and support the submission of change requests to the relevant teams
Facilitate and participate in an FA Systems monthly change meeting and communicate any key information to the relevant business areas
Support system changes and new releases from a testing perspective
Share and build knowledge with other FA Systems Analysts and apply a wider perspective to problem solving
Communicate information relating to changes to any relevant business areas.
Aid business areas with training, MI requirements and Focus procedure manuals
What Do We Need From You?
Effective communication skills - ability to question to understand colleague experiences and requirements, and translate complex solutions to non-technical users in a way that’s easy to understand
Attention to detail when analysing data from multiple sources
A curious approach to identifying issues or improvements and understand root causes, to look at preventative measures
Experience either in a similar analytical or testing role, or strong background in Financial Services/Financial Advice
Ability to think flexibly, bring curiosity and challenge the way we do things
Top Skills
What We Do
Not just another building society. Not just another job. Imagine how good it would feel to help someone choose the mortgage they’ll use to buy their first home. Or the account they’ll use to save for it. We’ve been helping people make big financial decisions since 1853. It’s why over a million customers trust us as a good place for their money, and why our colleagues say we’re a good place to work. The Bailey (our head office) The Bailey is the vibrant hub where you’ll find all our central functions. We’re always looking for new talent because we love hearing new ideas. You can choose from a variety of roles that range from marketing and IT, through to audit, risk, products, digital and more – or maybe you’ll join our lively contact centre team. We’re based in Skipton, just a short train ride from Bradford and Leeds, we’re a stone’s throw from the A65 and have some cracking views of the Yorkshire Dales. Our network of UK branches Our branch colleagues are the face of Skipton Building Society. They’re relationship-builders, team workers, great talkers and they’re brilliant at listening too. Everything they do is designed to help customers make the best financial decisions, whether that’s choosing the right kind of savings account or having a full financial review. The Skipton culture Happy colleagues mean happy customers. So, when we recruit, we don’t just think about what’s in it for us, we think about what’s in it for you. It’s one of the reasons we’ve been recognised as one of The Times Best Companies to Work for the last 6 years. Mind, body and spirit With our colleagues’ support, we’ve created a culture that promotes diversity and inclusion. We understand the rich diversity in our Society, and how harnessing that diversity through effective inclusive practice has profound benefits for individuals, teams and the Society it self. This includes a progressive approach to personal well-being.
