To supervise the daily operations of the Food & Beverage department, ensuring excellent guest service, efficient service delivery, compliance with hotel policies and procedures, and achievement of departmental revenue and quality targets.
Responsibilities- Supervise and coordinate the activities of food and beverage team during assigned shifts
- Ensure smooth operation of restaurants, bars, room service, banqueting, and other F&B outlets
- Monitor service standards and ensure guests receive prompt, professional, and courteous service
- Conduct pre-shift briefings and communicate daily operational requirements
- Ensure all opening, operating, and closing procedures are completed correctly
- Respond promptly to guest complaints and resolve issues professionally
- Allocate duties and monitor team member productivity throughout shifts
- Train new team members on service standards, company policies, and operational procedures
- Assist with ordering, receiving, and storing food and beverage products
- Reduce wastage through effective stock control and portion management
- Ensure accurate recording of sales and inventory transactions
- Ensure compliance with food safety, hygiene, and health regulations
Report maintenance issues and safety hazards promptly
Minimum Requirements
Education
- O'level certificate
- Certificate or Diploma in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field is advantageous.
Experience
- 2-3 years' experience in a Food & Beverage operation
- At least 1 year in a supervisory or team leadership role preferred
- Experience in a hotel, restaurant, resort, or hospitality environment
- Proficiency in POS systems and Microsoft Office applications
Skills Required
- O'level certificate
- Certificate or Diploma in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field
- 2-3 years of experience in a Food & Beverage operation
- At least 1 year of supervisory or team leadership experience
- Experience in a hotel, restaurant, resort, or hospitality environment
- Proficiency in POS systems
- Proficiency in Microsoft Office applications
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — The Go Hilton travel program offers up to 110 discounted nights per year, with employee room rates as low as $40 and additional friends-and-family and on‑property dining discounts. Select programs like Thrive Sabbatical and Thrive Reset provide paid time off with stipends for personal goals or recharge.
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Retirement Support — The U.S. 401(k) match is 100% on the first 3% of pay plus 50% on the next 2%, enabling up to a 4% employer match when contributing 5%. This delivers a clear, formula-based boost to long‑term savings.
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Parental & Family Support — New parents receive four weeks of fully paid parental leave, with birthing parents receiving an additional eight weeks for a total of 12 weeks. Adoption assistance and caregiving support resources are also available.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
