The Role
The F&B Training Manager designs training programs for store employees, conducts training sessions, evaluates effectiveness, and fosters employee development while collaborating with stakeholders.
Summary Generated by Built In
Responsibility :
Training Framework Development:
- Design and develop a comprehensive training framework for store employees, including tea baristas and store managers.
- Create training materials, manuals, and resources that are engaging and effective.
- Develop training programs that cover customer service, product knowledge, operational procedures, and company policies.
Training Delivery:
- Conduct training sessions for new hires and ongoing training for existing employees.
- Utilize a variety of training methods, including workshops, on-the-job training, e-learning, and role-playing.
- Evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.
Employee Development:
- Identify skill gaps and training needs through regular assessments and feedback from store managers.
- Develop individualized training plans to address specific development needs.
- Foster a continuous learning environment that encourages employee growth and career development.
Performance Monitoring:
- Monitor and assess the performance of store employees post-training to ensure the application of skills learned.
- Provide feedback and support to employees and store managers to facilitate ongoing improvement.
- Track training metrics and prepare reports on training activities and outcomes.
Collaboration and Coordination:
- Collaborate with store managers and other stakeholders to ensure training programs align with business goals - and operational requirements.
- Coordinate with the HR department to integrate training programs with employee onboarding and development processes.
- Stay updated with industry trends and best practices in training and development.
Qualification：
- Bachelor's degree in Human Resources, Education, Business Administration, or a related field.
- Minimum of 5 years of experience in training and development, preferably in the retail, hospitality, or food and beverages industry.
- Proven experience in developing and delivering training programs for front-line employees.
- Excellent communication and presentation skills, with the ability to engage and motivate learners.
- Strong organizational and project management skills, with attention to detail.
- Ability to work independently and as part of a team, with a proactive and positive attitude.
- Proficiency in using training software and e-learning platforms is a plus.
- Proficiency in English to liaise with English-speaking internal and external stakeholders.
- Flexibility to travel to different store locations as needed.
Top Skills
E-Learning Platforms
Training Software
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The Company
What We Do
CHAGEE is a leading international tea beverage company guided by the vision to connect everyone through a good cup of tea. The brand first started in 2017 in the hometown of tea, Yunnan, China, and has since expanded to over 6,000+ stores globally. As we embrace innovation and introduce a modern twist to traditional tea culture, we remain committed in preserving the true tea taste and only use fresh dairy and real tea leaves in all our beverages. Our teas also contain 0 creamer and 0 trans-fatty acids.
