Description
Position Summary
Responsible for the daily operations of all Food and Beverage outlets ensuring service and products are to Chinook Winds standards.
Essential Functions
- Manages all aspects of daily operations of all Food and Beverage outlets.
- Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices and customer care are enforced.
- Ensures a complete knowledge by the whole team of F&B service techniques, all menus, drinks lists and specialties.
- Maintains effective communication within the team and attends meetings and training sessions when required.
- Ensures that F&B operations are in compliance with Chinook Winds policies and procedures.
- Complies and balances cash receipts at the end of the day and/or shift.
- Resolves guest complaints regarding food service.
- Assigns duties, responsibilities, and workstations to employees in accordance with work requirements.
- Performs personnel actions such as hiring and firing staff, consulting with other managers as necessary.
- Recommends measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Completes month-end inventories, as well as maintains par levels for liquor, beer and wines.
- Ensures completion of bi-weekly liquor orders and twice weekly wine and beer orders.
- Participates in the development and execution of the restaurants cost control and reporting requirements.
- Monitors food and beverage presentation to assure department standards are achieved.
- Monitors cleaning and maintenance of equipment and facilities to ensure compliance with health and safety regulations
- Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies and procedures.
- Develops and maintains a teamwork environment.
- Trains employees in designated areas and monitors progress.
- Completes, monitors, and develops staff through evaluation and development plans.
- Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
- Monitors staff performance to ensure Chinook Winds Casino Resort guest service standards are achieved.
- Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
- Serves as back up to F&B Manager.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
- Identifies & reports any irregular, unsafe or hazardous conditions.
- Provides input or recommendations for improvements and changes in program processes or services
- All other duties as assigned.
Requirements
Position Qualifications
WORKERS IN THIS POSITION MUST BE 21 OR OLDER
Competency Statements
Customer Orientated- Ability to take care of the guests’ needs while following company procedures.
Team Building- Ability to convince a group of people to work toward a goal.
Detail Oriented- Ability to pay attention to the minute details of a project or task.
Multitask- Ability to complete multiple tasks at one time.
Communication Skills- Ability to communicate effectively with others verbally and in writing.
Problem Solving – Ability to find a solution for or deal proactively with work-related problems.
Management Skills - Ability to organize and direct oneself and effectively supervise others.
Decision Making - Ability to make critical decisions while following company procedures.
Education
High School Diploma or GED.
Experience
Two years of experience in Banquets, Catering, Food and Beverage or Retail Sales.
Two years of supervisory experience in Banquets, Catering, Food and Beverage or Retail Sales.
Computer Skills
Microsoft Office intermediate level including Word, Excel, and Outlook.
Point of Sales (POS) systems.
Certificates & Licenses
Must obtain a Siletz Tribal Gaming License.
Must have OLCC temporary permit by the start date and obtain OLCC Permit within 45 days of the start date.
Must have a Food Handlers Card within 30 days of start date.
Must obtain VIP (Visually Intoxicated Person) Permit within 45 days of employment.
Other Requirements
Knowledge of F&B service techniques, menus, and drink lists.
Knowledge of developing and evaluating programs, promotions, and cost controls.
Physical Demands
- Stand Constantly
- Walk Constantly
- Sit Occasionally
- Handling/Fingering Constantly
- Reach Outward Constantly
- Reach Above Shoulder Occasionally
- Climb Occasionally
- Crawl Not Applicable
- Squat or Kneel Occasionally
- Bend Frequently
Lift/Carry
- 10 lbs or less Frequently
- 11-20 lbs Occasionally
- 21-50 lbs Occasionally
- 51-100 lbs Occasionally
Push/Pull
- 12 lbs or less Frequently
- 13-25 lbs Occasionally
- 26-40 lbs Occasionally
- 41-100 lbs Occasionally
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Sense of Smell
Sense of Taste
Work Environment
Work will take place in a busy gaming environment with multiple distractions. Some or all of work may take place on the gaming floor. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
Skills Required
- Must be 21 or older
- High School Diploma or GED
- Two years experience in Banquets, Catering, Food and Beverage, or Retail Sales
- Two years supervisory experience in Banquets, Catering, Food and Beverage, or Retail Sales
- Microsoft Office intermediate (Word, Excel, Outlook)
- Experience with Point of Sale (POS) systems
- Knowledge of F&B service techniques, menus, drink lists, and presentation standards
- Ability to manage daily F&B operations, assign duties, and supervise staff performance
- Ability to reconcile and balance cash receipts and complete month-end inventories
- Ability to resolve guest complaints and maintain guest service standards
- Must obtain Siletz Tribal Gaming License
- OLCC temporary permit by start date and full OLCC permit within 45 days
- Food Handlers Card within 30 days of start date
- VIP (Visually Intoxicated Person) Permit within 45 days of employment
- Pass pre-employment drug screen and background investigation
- Ability to work in a busy gaming environment (noise, smoke) and perform physical demands listed
What We Do
Chinook Winds Casino Resort is the only oceanfront Casino Resort in Oregon, offering over 240 oceanfront rooms, a casino with numerous slot machines and table games, multiple dining options including restaurants and buffets, a golf resort, and convention center facilities.
