Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.
Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.
What you have
High school diploma or equivalent. Some college or supervisory experience preferred.
2 years of supervisory experience
One year food service experience in a full-service restaurant or similar setting. This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds
Moving about the outlet.
Handling food objects and products
What you’ll do
Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Oversee cash handling and check/credit policies and procedures.
Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
Conduct pre-shift meetings to inform staff of daily events. Review daily specials.
Ensure side work duties are complete and tables are set before, during and after operating hours.
Promote teamwork and quality service through daily communication and coordination with other departments.
May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.
Perform other duties as assigned by management.
Communication skills are utilized a significant amount of time when interacting with customers and employees
Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
Mathematical skills, including basic math, cash handling, are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
May be required to work nights, weekends, and/or holidays.
Other necessary duties as reasonably assigned
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs
Ability to communicate clearly
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.
Skills Required
- High school diploma or equivalent
- Some college
- Two years of supervisory experience
- One year food service experience in a full-service restaurant or similar setting
- Ability to carry or lift items up to 50 pounds
- Ability to sit or stand for extended periods, bend, and work long hours as needed
- Alcohol awareness certification and/or valid food service permit/health/food handler card as required by local/state agency
- Cash handling and basic math skills
- Strong communication, reading, and writing abilities
- Ability to train, schedule, monitor performance, and manage employee issues
What We Do
Mainsail Lodging & Development is a Tampa, Florida-based hospitality management and development company specializing in hotels, resorts, corporate furnished housing, and guest experiences. It provides hotel operations, food and beverage management, restaurant concept development, revenue strategy, marketing, and property positioning. The company partners with investors to acquire, develop, and manage lodging properties and temporary furnished residences across the Southeast and Caribbean.
.png){kind=logo}
