The Role
Supervise daily front-of-house restaurant operations: train, hire, schedule, and manage staff; ensure guest satisfaction, food quality, sanitation, and service standards; assist with seating, orders, and product ordering; communicate issues to management and provide FOH coverage as needed.
Summary Generated by Built In
Description
Under the direct supervision of the Kitchen Manager this position assists with supervising the day-to-day operations in the Restaurant.
Requirements
Essential Job Functions:
- Training staff
- Interviewing & Hiring of new employees
- Provide general direction and basic work assignments to front line employees
- Knowledge of full Menu/Specials/Restaurant Promotions at all times
- Ensuring guest satisfaction/resolving any disputes or complaints
- Communicate to Management any work-related issues that occur during an assigned shift, including employee relations or performance issues, facility or safety issues
- Assists Front of House staff with seating guests, clearing tables, ringing out guests, setting tables, and getting drink orders
- Ensures quality of ingredients, preparation, presentation, and correct temperature of the food served
- Ensures all staff maintains a clean and orderly server station
- Resolves employee disputes
- Assists, as needed, to maintain standard of appearance, sanitation, and service in all Front of House areas
- Maintains excellent guest service
- Assists Kitchen Manager with product orders
- Responsible for taking, placing, and delivering food and beverage orders placed by guests as needed
- Finds or provides coverage in the Front of House in the event of employee call outs
- Manages FOH restaurant scheduling; must be familiar with Microsoft Office (Word, Excel, Outlook, etc.)
- Reviews guest comment cards and delivers the results to Management
- Rotates server stations and assign early outs in a fair and consistent manner
- Performs additional duties as requested by management
Skills Required
- Train front-of-house staff
- Interview and hire new employees
- Provide direction and assign basic work to front-line employees
- Comprehensive knowledge of menu, specials, and promotions
- Ensure guest satisfaction and resolve complaints
- Communicate work-related issues to management, including employee relations and safety
- Assist FOH staff with seating, clearing tables, ringing out guests, setting tables, and drink orders
- Ensure quality, presentation, and correct temperature of food served
- Maintain clean and orderly server station and FOH appearance/sanitation
- Resolve employee disputes
- Assist Kitchen Manager with product orders
- Take, place, and deliver food and beverage orders as needed
- Provide or find coverage for FOH call-outs and manage scheduling
- Familiarity with Microsoft Office (Word, Excel, Outlook)
- Review guest comment cards and report results to management
- Rotate server stations and assign early outs fairly
- Perform additional duties as requested by management
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Rail City Casino is a casino gaming center in Sparks, Nevada, offering slot machines, live keno, a William Hill Sportsbook, restaurants, and bars.
