Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job DescriptionYour Career
You will provide guidance and technical support to clients deploying our security integrations. You’ll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you’ll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts – providing detailed analysis around what’s working, what’s not, and what could be better.
You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You’re creative, innovative, and you love a challenge – learning how integrations might work better around new products and technologies.
Your Impact
- Work full-time remotely
- Communicate with the customer(s), sales teams, peers, engineering and support teams as appropriate
- Understand the customer environment, requirements, and security roadmap to implement the appropriate security solution
- Configure, implement, and maintain Security Operating Platform
- Optimize and migrate policies and objects from the existing environment to our Next-Gen Firewall
- Test and validate the migration environment
- Coordinate and execute cutover to production
- Provide guidance on code upgrades
- Facilitate the development of new application and threat signatures
- Interact with our Technical Assistance Center (TAC) to understand and diagnose support cases
- Some travel may be required, dependent on customer request
- You work with the customer's security & network teams to build confidence across the business units impacted by the change to Palo Alto Networks
Your Experience
- High level of experience with Panorama and log collectors
- NGFW
- Global Protect
- BS in Computer Science, MIS, business, or equivalent education/training/experience or equivalent military experience required
- Minimum of 5 years’ experience with network/security solutions and technologies (BGP, SD-WAN concepts, VXLAN and general routing and switching)
- Minimum of 3 years’ experience leading security solutions in large environments)
- Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally Palo Alto Networks® products
- You're experienced in internetworking, LAN, and WAN technologies
- You have a good understanding of Internet protocols and applications
- Possess the following industry certifications - CISSP, CCNA, CNSE, JNCIE-SEC
- You effectively handle multiple projects and work calmly in high pressure
- You're an excellent writer, with strong verbal communication skills, with demonstrable ability to communicate to senior leaders and technical peers
- High level of experience with Route/Switch
- Experience building or securing a mobile core
- 5G experience
- IOT Experience
The Team
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.
As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Palo Alto Networks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Palo Alto Networks and has not been reviewed or approved by Palo Alto Networks.
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Equity Value & Accessibility — Equity is broadly accessible through substantial RSU grants across many roles, with new‑hire grants vesting quarterly. An ESPP with a lookback feature adds additional upside, and the pay‑for‑performance philosophy heavily incorporates equity.
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Healthcare Strength — Healthcare coverage is considered exceptionally strong, with employer-paid medical, dental, and vision premiums extending to dependents in the U.S. Feedback suggests this level of coverage stands out in the sector.
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Leave & Time Off Breadth — Leave programs span flexible time off for salaried roles, paid holidays, and generous paid medical, parental, and military leaves. Feedback suggests the breadth of leave options supports a range of life events.
Palo Alto Networks Insights
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What We Do
As the global AI and cybersecurity leader, Palo Alto Networks (NASDAQ: PANW) is dedicated to protecting our digital way of life via continuous innovation. Trusted by more than 70,000 organizations worldwide, we provide comprehensive AI-powered security solutions across network, cloud, security operations and AI, enhanced by the expertise and threat intelligence of Unit 42. Our focus on platformization allows enterprises to streamline security at scale, ensuring protection fuels innovation.
Why Work With Us
We are relentless in protecting our customers and their customers from bad actors, threats, and slow downs. This shows up in our speed, thirst to solve problems, our values. We are united in this mission and the unique ideas it takes to keep up. This is why we embrace each individual who is part of our team determined to make a difference.
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