Kia ora!
Are you fun, energetic, and passionate about delivering exceptional service? We’re excited to open our Expressions of Interest for our permanent, part-time Passenger Assistant positions where you will join our Auckland Airports team.
As a Passenger Assistant, you’ll be the first point of contact for our customers, providing them with professional and compassionate support as well as delighting them with your Kiwi charm and ensuring a smooth journey from check-in to boarding.
What You’ll Be Doing:
- Meet, greet, and assist passengers at check in, departure, arrivals, and baggage hall to ensure customers with special requirements are met in a timely and friendly manner
- Assist and support passengers with reduced mobility which will include pushing wheelchairs and lifting luggage in accordance with USDOT requirements
- Resolve customer issues and complaints in an empathetic and professional manner
- Escort unaccompanied minors through various checkpoints with care and confidence
- This role upholds all relevant Airport standards and regulations so you will need to prioritise safety and security procedures at all times. Don’t worry, comprehensive training will be provided if successful!
What You’ll Need:
- NZ/AU Citizenship or NZ Permanent Residency (required at time of application)
- NZ Full Driver’s Licence (required at time of application) and reliable transport. We are unable to progress your application if you do not currently hold a NZ Full Driver's Licence
- This is a physically demanding role so you will need to be physically fit and capable of standing/walking for extended periods of time as well as capable of manual handling. You may be walking up to 8km per shift
- Previous experience in a customer-facing role. Having experience in a physically demanding role as well as customer-service is a bonus!
- A resilient, self-motivated attitude with strong prioritisation skills
- Great communication skills with a warm, engaging personality—and a big smile!
Roster & Hours:
- The airport operates 24/7, so you’ll work rotating shifts across weekdays, weekends, and public holidays. Shifts range from 3 to 10 hours, with rosters set fortnightly. You must be available to work up to 6-days in a row with shifts starting as early as 4:00am and finishing as late as 2:00am. Hours of work are between 50 - 70 per fortnight.
Why Join Us?
- Starting rate of $30.00 per hour
- Access to staff travel benefits—enjoy discounted flights, accommodation, and attractions with friends and whānau
- Be part of a supportive, diverse, and professional team
- Gain valuable experience in a dynamic airport environment
- Opportunities for development and promotion—learn from the best in the business
Ready to take off with us? Apply online now via our careers website and be part of something special! We will not be accepting email applications so please make sure to apply online if you would like to be considered.
Applications close Sunday 20 September 2026.
Additional InformationAt Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
Skills Required
- NZ/AU citizenship or New Zealand permanent residency at the time of application
- New Zealand full driver's licence at the time of application
- Reliable transport
- Physical fitness and ability to stand and walk for extended periods, including up to 8 km per shift
- Ability to perform manual handling, including pushing wheelchairs and lifting luggage
- Previous customer-facing experience
- Experience in a physically demanding role and customer service experience
- Resilient, self-motivated attitude with strong prioritisation skills
- Strong communication skills and a warm, engaging personality
- Availability for rotating shifts across weekdays, weekends, and public holidays
- Availability for shifts starting as early as 4:00 a.m. and ending as late as 2:00 a.m., including up to six consecutive days
What We Do
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here. Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things. At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand. Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
.png)
