Pay: Commission pay plan with base and incentives
Schedule: Weekend availability required
We are searching for a highly motivated and experienced Express Lube Advisor to join our award-winning team! As the fastest growing Fortune 150 Company and largest auto retailer in the nation, we’re expanding and ready to invite experts in sales and service to join our team. In turn, we provide top-notch training and continuous support to help our employees succeed.
What You'll Do
- Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
- Follow the Initial Customer Contact (ICC) process:
- Greet customers in a friendly and professional manner.
- Identify, confirm and offer resolution to customer concerns.
- Communicate with customer what needs to be done, how much it will cost and when service will be complete.
- Assess customer needs by conducting a vehicle walk around.
- Attain agreement from customer for service needs.
- Offer a multi-point inspection.
- Write accurate repair orders using ADP system.
- Follow the Interim Customer Contact (ICC2) process:
- Provide estimates that are accurate and support upfront pricing guarantee.
- Obtain approval to review findings of multi-point inspection and associated prices.
- Obtain approval to proceed with Additional Service Requests.
- Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
- Communicate with technicians to gain clear understanding of services required and/or performed.
- Follow-up with customer during repair/servicing of vehicle so they are aware of status.
- Follow the Customer Delivery (CD) process:
- Receive and process cash or credit payment for all services performed.
- Upon completion of service promptly and professionally deliver vehicle to customer.
- Ensure the Sales 2 Service process is completed thoroughly by welcoming the customer and explaining what we will provide them.
What You'll Bring
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing – ability to type efficiently in order to enter repair orders.
- Mathematics – calculating service costs and counting change.
- Basic computer skills
- Acceptable driving record and a valid driver's license in your state of residence.
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision plans
- Paid Holidays & PTO
- Short and Long-term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Skills Required
- Weekend availability
- High school graduate or equivalent
- Minimum age 18 years
- Valid driver's license and acceptable driving record
- Strong attention to detail
- Sense of urgency
- Excellent communication skills
- Typing ability to efficiently enter repair orders
- Basic mathematics skills for service costing and change
- Basic computer skills
- Ability to write accurate repair orders using ADP system
- Ability to follow dealership customer contact and delivery processes (ICC, ICC2, CD)
- Ability to receive and process cash or credit payments
- Willingness to comply with drug-free workplace policy
What We Do
Lithia Motors, Inc. is a nationwide automotive dealership group that provides vehicle sales, automotive repair, and financing services across hundreds of locations.
