Expert Technical Writer- Remote

| Raleigh, NC, USA | Remote
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Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.

Veradigm Provider

Veradigm offers provider practices a suite of easy-to-use healthcare provider solutions that help streamline clinical and financial workflows. We then deliver actionable insights to drive improved outcomes, reduce patients’ out-of-pocket costs, and enhance patient understanding of their disease state and medication therapy.

Our healthcare provider solutions help practices to:

  • Reduce the administrative burden associated with ever-changing regulatory and reimbursement requirements
  • Improve practice financial performance and take advantage of the benefits of health information technology innovations
  • Enhance patient satisfaction by reducing high costs and long wait times common to many prescriptions
  • Get patients all their specialty medications faster and more easily

Job Summary:

An Expert Technical Writer has expertise in and mastery of an area of writing, editing, or software. Writers in this role assist other writers and project team members to solve complex issues.  An Expert Technical Writer may be a team leader. An Expert Technical Writer has mastered a specific focus in technical communication.

There are two types of Expert Technical Writer in the department.

  • A person who is responsible for research, cost analysis, and implementation of the latest technologies that help the content and education team stay competitive.
  • A person who is a key resource and writer for one or several healthcare applications produced by the company.

An Expert Technical Writer can discuss publication and software interface issues with developers and higher management. This person can be a trainer, consultant, and mentor to all department members. This person is also responsible for writing complex documentation assignments. The Expert Technical Writer may also choose to prepare for a managerial career path inside or outside the department or a development career path outside the department.

What you will contribute:

  • Fully understands the product delivery life cycle and helps advance the documentation process within it.
  • Plans, writes, and performs other development tasks for complex documentation deliverables and projects.
  • Develops and documents application process workflows for assigned features.
  • Has an intricate understanding of the features of the product. Understands the overall features of the product and has advanced comprehension of the application(s) to which they are assigned including the relationship to other applications.
  • Monitors defect tracking for documentation defects; responds promptly to correct or reassign errors and report the outcome.
  • Participates in and/or facilitates the department’s team committees and task forces.
  • Mentors and trains less experienced writers in technical communication skills.
  • Follows best practices for documentation user experience and quality assurance and finds ways to incorporate those practices throughout the department.
  • Prepares special reports and knowledge shares.
  • Can lead a team of writers, oversee their work, and report their status to the Development Manager.
  • Keeps the release coordinator informed of progress or is a release coordinator and manages projects to completion
  • Researches new documentation technologies as they apply to current and future needs of the department.
  • Writes whitepapers on proposed new technologies for the department.
  • Consults with development on implementation of documentation technology interfaces to applications in order to choose the best Help format or to makes decisions on consistency, form and function.
  • Tests new technologies and reports to senior management on feasibility.
  • Provides suggestions and methods for applying technical concepts to documentation deliverables.
  • Conducts training sessions on new software and acts as a resource for all questions on new technologies.
  • Facilitates documentation walkthrough meetings with project team members.
  • Creates and updates documentation style sheets, templates, and guidelines.
  • Maintains the team’s intranet sites. May serve as systems administrator.
  • Researches user feedback on documentation deliverables that incorporate the new technologies.
  • Perceives what documentation does not fit client needs and identifies design of documentation to fit client needs as output formats for new platforms (such as iPad and iPhone) evolve.

The ideal candidate will have:

  • Bachelor's Degree or equivalent Technical / Business experience Required
  • MA/MS degree in one of the following disciplines: Technical Communication,
  • English, Journalism, Instructional Design
  • preferred
  • Evidence of continuing education courses in current and advanced technical communication areas, software language, and competitive healthcare software data required
  • 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience Preferred
  • Technical Communication certification offered by an educational institution Preferred


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Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.
We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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More Information on Veradigm LLC
Veradigm LLC operates in the Healthtech industry. The company is located in Chicago, Illnois. It has 1051 total employees. To see all 85 open jobs at Veradigm LLC, click here.
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