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Filevine is a top-rated cloud-based case management solution for small and midsize legal firms and legal professionals.
The Role
The Expert Team, Solutions Specialist focuses on finding innovative solutions for customer issues by using both existing product capabilities and creative approaches while ensuring the customer experience is enhanced and needs are met.
Summary Generated by Built In
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
About Filevine
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Department
The Expert Team department is home to product experts with deep technical understanding across a range of specialized expertise. The department is focused on critical initiatives including customer support, escalated technical problem-solving, customer education, and partner enablement.
Job Summary
The Expert Team, Solutions Specialist is responsible for determining the best solution for a customer trying to accomplish an outcome that is not available out of the box. “That is not possible” is never the answer. Backstop solutions, provisional configurations, and out-of-the-box thinking are part of the job. The main expectation of this role is to create approaches that have not been used in the past; however, workarounds should not be favored when there is native capability inside of the app. Comprehensive product knowledge across the Filevine family of products is a requirement.
Responsibilities:
- Play a lead role in issue remediation and convey unyielding accountability for assigned issues
- Create approaches that will best solution a customer’s request, using both native capability and out of the box thinking, to resolve the root need
- Memorialize findings, share, and present to the larger Solutions slice and Expert teams
- Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to customers in laymen’s terms.
- Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc.
- Maintain comprehensive product knowledge across the Filevine family of products
- Support other expert teams and expert roles as needed
- Occasional travel, as necessary
Qualifications:
- Bachelor's degree
- Assertive communicator that can provide recommendations and instill confidence
- Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities
- Quick learner of new technologies, self-motivated
- Driver of change for more impactful solutions and customer outcomes at a fast growing company
- Ability to lead critical conversations
- Organized, detail oriented, and timeline driven
- Ability to independently manage competing customer priorities and initiatives with limited structure
This opportunity is for independent contractors and is not intended to establish an employment relationship. Contractors are responsible for their own taxes and compliance with applicable laws in their jurisdiction.
This role is open exclusively to candidates currently residing in, or willing to relocate to, Czechia or Slovakia with the legal right to work in these countries. Unfortunately, we are unable to consider applications from candidates based outside of these locations due to operational and regulatory requirements
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Top Skills
APIs
Excel
Low-Code
SQL
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The Company
What We Do
Filevine is case management software built for and inspired by real attorneys. As a fully-featured suite of tools, it comes ready to manage every part of a moving case. Assign tasks, upload files or images, monitor staff productivity, and communicate with your client directly from within their case file.
Our software is built on the truth that every law firm functions differently. That’s why Filevine is so customizable. Build new case-type templates, design automatic workflows, and receive customized reports on a schedule that fits your needs.
Accessing your information is never a problem, because Filevine is hosted on The Cloud. To ensure security, your law firm’s data is protected through state-of-the-art encryption on redundant servers. All you need to get started is an internet connection and your favorite web browser.
Learn more at filevine.com.
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