About this opportunity:
This opportunity involves a Senior L2 technical lead role with ownership of production system stability, performance, and availability. The role includes leading incident analysis, driving root cause investigations, coordinating with L1, L3, vendors, and cross-functional IT/network teams, and ensuring timely resolution with mitigation strategies. Responsibilities include deep technical analysis, design and code reviews, configuration validation, production deployments, and CR governance aligned with ITIL processes. The role supports TIBCO middleware and web platforms, drives automation initiatives, and ensures SLA compliance through operational excellence and continuous improvement.
What you will do:
Monitor production system & ensure its performance and stability.
Action on issues reported by L1/L2/monitoring teams. Coordinate with L3/vendor team for restoration of any faults.
Resolve Trouble Tickets - Resolve day to day customer issues.
Coordinate with IT/network teams to resolve any operational or functional issues.
Be responsible for answering adhoc requests from various teams.
Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches.
Deploy CRs on production environments and ensure smooth system performance.
Follow ITIL processes and exhibit expertise in Incident, Problem and change management.
Ensure SLA compliance for application and trouble tickets.
Participate in solving support issues/change requests in the support phase.
Follow configuration and release management processes.
Carry out deployments inline with the MOPs / SOPs.
Ensure system uptime and optimal performance by monitoring and carrying out BAU Activities like housekeeping, health-check and alert monitoring.
Manage EMS server for TIBCO environment.
Manage Hawk instances for creating new alerts / optimizing existing alerts to make the system more robust and intuitive.
Carry out Shell scripting & Automation for mundane repetitive jobs.
The skills you bring:
Deep expertise in TIBCO BWCE, BW 6.x, and Mashery, with strong hands-on capability in process development, code-level debugging, performance tuning, scaling, and production-grade integration support in complex environments.
Proven experience in API and integration architecture, including API lifecycle management, security policies, throttling, containerized deployments (BWCE), and applying integration patterns for reliability, scalability, and governance.
Strong messaging and streaming foundation, with excellent command over TIBCO EMS (HA/DR, failover, optimization, admin utilities) and good working knowledge of Apache Kafka, Node.js, and asynchronous, high-throughput system design.
Solid Oracle DB and SQL skills for operational support, including log analysis (CLE tables), custom query creation, understanding DB dependencies, impact analysis, and application recovery during database incidents.
Sound Java and protocol-level understanding, enabling effective troubleshooting of JVM-based frameworks and seamless handling of JMS, REST, SOAP, and HTTP integrations in production.
ITIL-aligned operational excellence, with structured handling of incidents, problems, and changes, strong RCA mindset, improved MTTR, and consistent SLA adherence in L2 support engagements.
Operational observability and automation exposure, including CLE logging, Splunk/ELK dashboards, monitoring, CI/CD-based deployments using Jenkins, and continuous improvement through DevOps practices.
Excellent communication and stakeholder coordination, enabling clear incident updates, cross-team collaboration, risk articulation, and confident engagement with engineering, operations, and management teams.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) ||
Req ID: 779828
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What the Team is Saying
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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