foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionResponsibilities
- Improve hiring quality by monitoring recruitment funnels, evaluating candidate quality, and identifying gaps in sourcing and screening processes.
- Own and manage rider quality performance by ensuring high standards in hiring, onboarding, and operational readiness.
- Drive lead conversion performance by optimizing follow-ups, recruiter coordination, and applicant engagement throughout the hiring journey.
- Monitor and improve new rider retention by analyzing early lifecycle performance, onboarding effectiveness, and operational engagement.
- Track and optimize cost per hire (CPH) while ensuring recruitment targets are achieved efficiently and within budget.
- Develop and maintain KPI dashboards and operational reports related to hiring quality, retention, conversion rates, productivity, and rider performance.
- Analyze operational and recruitment data to identify trends, inefficiencies, and improvement opportunities.
- Collaborate closely with recruitment, operations, and hub teams to improve rider quality.
- Ensure process compliance and maintain data accuracy across recruitment and operational systems.
- Support process improvement initiatives focused on operational efficiency, hiring effectiveness, and rider experience.
- Coordinate with stakeholders to ensure smooth execution of hiring campaigns, onboarding activities, and retention initiatives.
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Human Resources, Analytics, or a related field.
- 2+ years of experience in operations, recruitment analytics, rider operations, quality management, or workforce management.
- Experience in logistics, mobility, delivery, or gig-economy operations is preferred.
- Strong understanding of hiring funnels, lead management, conversion tracking, and rider quality metrics.
- Experience in KPI reporting, operational analysis, and performance monitoring.
- Proficiency in Microsoft Excel, Google Sheets, or data reporting tools for analysis and dashboard management.
- Strong analytical and problem-solving skills with the ability to identify operational gaps and recommend actionable solutions.
- Ability to manage multiple stakeholders and coordinate effectively across recruitment and operations teams.
- Good communication and presentation skills.
- Experience in retention analysis, workforce planning, and operational performance management is preferred.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Proactive mindset with strong ownership and execution capabilities.
Skills Required
- Bachelor's degree in Business Administration, Operations Management, Supply Chain, Human Resources, Analytics, or a related field
- 2+ years of experience in operations, recruitment analytics, rider operations, quality management, or workforce management
- Experience in logistics, mobility, delivery, or gig-economy operations
- Strong understanding of hiring funnels, lead management, conversion tracking, and rider quality metrics
- Experience in KPI reporting, operational analysis, and performance monitoring
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
