Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Overview
The Expert Implementation Consultant's role is to provide software implementation and workflow consulting services to Altera’s clients pursuant to a contracted project. The IC follows a structured workplan that reflects Altera’s methodology through all phases of the implementation life cycle to ensure the successful implementation of Altera’s products and solutions.
This is a remote role in the US.
Responsibilities
- Applies detailed knowledge of Altera’s Sunrise and dbMotion products and solutions within specific domains, functional or specialty areas, to implement Altera’s Sunrise and dbMotion software at client sites
- Performs all project workplan tasks for assigned role in accordance with contracted project scope
- Performs system configuration tasks and provides system configuration consultation to clients
- Provides workflow consultation and guidance in line with Altera’s recommendations to clients
- Identifies and resolves, and/or appropriately escalates, system and workflow issues that arise throughout an implementation project
- Provides activation support
- Meets or exceeds utilization targets set by the organization
- Sets appropriate expectations with clients and managing them throughout the project life cycle
- Executes all tasks related to a contracted project role, within a specific domain, functional or specialty area independently
- Provides feedback to appropriate internal organizational groups on software and methodology improvements
- Facilitates process of defining expectations by asking key questions that help clients to discover their needs
- Builds trust by communicating effectively with clients about issues and concerns; Develops and presents recommendations that address key client objectives
Qualifications
Academic and Professional Qualifications:
- Bachelor's Degree or equivalent work-related experience
Experience:
- 7+ years healthcare implementation/configuration experience.
- Clinical background preferred.
- Technology background, i.e. background in SQL or SSRS reporting preferred.
- EHR experience / workflow knowledge preferred.
- Experience with registration and scheduling.
- Knowledge of our Sunrise application preferred.
- Client presentation experience: strong written and oral communication skill set.
- Project management experience; skilled at managing numerous key priorities simultaneously.
- History of taking on roles, tasks and projects where quickly learning new info is required; a "quick study."
Travel Requirements:
- Up to 80% travel may be required
Working Arrangements:
- Standard work week or as defined by assignment requirements
- Primarily works remotely
- May require after-hours, on-call support and/or holidays
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Salary Range
$90,264—$140,000 USD
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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What We Do
Healthcare IT should work for clinicians, not against them. We’re Altera Digital Health and we’re committed to bringing next-level healthcare within reach through everyday achievements. Our solutions are designed with a people-first methodology and create positive progress for our clients, their patients and their communities.
