Expert Customer Quality Management

Posted 2 Days Ago
Be an Early Applicant
Sousse, TUN
In-Office
Mid level
Automotive • Hardware • Industrial • Manufacturing
The Role
Owns customer quality interface and drives LEONI and customer quality strategies. Leads follow-ups, customer and plant visits, audits, pre-production and production support, rework follow-up, liability negotiation for complaints, and evaluation of supplier and contract quality requirements.
Summary Generated by Built In
Company Description

LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR 5 billion in sales in 2024, we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.

We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.

Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.

 

Job Description

- Controls deployment of LEONI and customer quality strategies and drives quality actions
- Leads regular internal and external follow-up meetings and conducts regular customer and plant visits
- Ensures that actions are compliant with customer specific requirements (CSR)
- Manages customer interface for all quality matters
- Takes actions in close consultation with management to ensure customer satisfaction
- Follows up rework for customers (customer responsibility)
- Supports during pre-production and production
- Supports internal and customer audits
- Provides support for Q improvements
- Is responsible to determine and to negotiate LEONI liability in case of quality complaints (o-km, warranty)
- Supports in the determination and negotiation of LEONI's liability in the event of technical complaints (o-km, warranty)
- Supports by evaluating and negotiating project-specific requirements with customer
- Supports the evaluation of 1st tier Q-Contracts with customer and 1st tier suppliers

Qualifications

  • · Education Level : University Degree in technical field

    · Experience: Min 3 years in Quality Management

    · Language: Fluent English

    · Communication

    · Social & intercultural sensitivity

    · Change management

    · Target & result orientation

    · Motivation & resilience

    · Self-organization

    · Conflict management

    · Teamwork

Additional Information

 

 

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection. 

LEONI Wiring Systems Tunisia SARL

Skills Required

  • University Degree in technical field
  • Minimum 3 years in Quality Management
  • Fluent English
  • Communication
  • Social and intercultural sensitivity
  • Change management
  • Target and result orientation
  • Motivation and resilience
  • Self-organization
  • Conflict management
  • Teamwork
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The Company
21,189 Employees
Year Founded: 1917

What We Do

LEONI is a global provider of energy and data management solutions for the automotive industry. The company specializes in the development and production of complex wiring systems, cable harnesses, and related components. As an innovation partner, LEONI supports customers in transitioning to sustainable and connected mobility, including autonomous driving, electromobility, and charging systems, leveraging its global footprint and expertise in zonal architecture to reduce complexity and enhance automation.

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