Experience Research Associate

Job Description
Join our team to drive user experience innovation through insightful research and collaborative efforts, shaping the future of digital interactions.
As an Experience Research Associate within the Consumer and Community Banking Risk Technology team, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. By employing various research methods and leveraging your developing knowledge of user experience design, you will analyze and interpret data to provide valuable insights that inform design decisions and promote improvements in user experiences. Working closely with senior User Experience leads and cross-functional teams, you will support the design and implementation of user-centric research efforts. At the associate level, you will bring your demonstrated proficiency in core experience research skills and continuously develop your expertise in these and other design-focused areas.
Job Responsibilities

• Support the development and execution of research studies to gather insights on customer needs and preferences.
• Analyze and interpret qualitative and quantitative data, providing actionable recommendations to inform user experience design decisions.
• Collaborate with cross-functional teams to document user needs and business objectives, informing research efforts.
• Review current literature on experience research and draft white papers to inform senior researchers on current trends.
• Support User Experience leads in the continuous improvement of research methodologies and the development of knowledge in additional User Experience disciplines.

Required Qualifications, Capabilities, and Skills

• 2+ years of experience or equivalent expertise in generative and evaluative user experience research, employing methods such as surveys, interviews, and ethnography.
• Proven ability to analyze and interpret qualitative and quantitative data to derive actionable insights for user experience design.
• Experience in designing and implementing effective surveys and interviews, ensuring clear, unbiased, and relevant questions.
• Ability to respond to changing research requirements, adapting to constraints or revisions in research questions.

Preferred Qualifications, Capabilities, and Skills

• Excellent written and verbal communication skills to present research findings clearly and effectively.
• Willingness to learn and adapt to new research methods, tools, and industry trends.
• Strong organizational skills to manage multiple research projects and tasks simultaneously.
• Familiarity with research and design tools such as UserTesting, Optimal Workshop, or similar platforms.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.